Assistant Manager

6 months ago


North York, Canada Club Monaco Fairview Mall Full time

Assistant Managers support Store Managers with the overall daily management, sales, training, and operations of the store.

Essential Duties & Responsibilities
- Delivering and Impacting Business Results
- Assist in motivating staff and align daily activities to achieve business goals
- Monitor sales floor and zone coverage to drive sales and maintain customer focus
- Model and Ensure dress code compliance
- Monitor service associate breaks and shift changes
- Communicate top and bottom sellers to Store Manager
- Respond to changing demands of the business
- Conduct hourly sales reads and coach staff on exceeding sales targets
- Achieve personal sales targets

Customer Focus
- Protect the customer experience in all business areas
- Focus staff on the importance of the quality of our relationships with our customers
- Ensure proper training on product knowledge for staff
- Lead by example in client capture results Operational Standards
- Ensure compliance with all policies and procedures
- Ensure daily monitoring and execution of sales and payroll goals.
- Uphold and model established best practices
- Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction

Leadership Attributes
- Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
- Effectively leverages and appropriately delegates responsibilities to staff.
- Fosters a challenging and positive team environment in which members participate, cooperate with and support each other
- Provides a clear sense of direction for service associates.
- Takes accountability for personal results

Loss Prevention
- Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
- Is knowledgeable of and follows all policies in the company: Store Operations Manual and Store Audit Standards Point of Sales Manual, Human Resources Manual, Loss Prevention Manual, and Store Audit Standards.

Experience, Skills & Knowledge
- A minimum of 1 year of retail management experience
- Excellent interpersonal skills supporting a team environment
- Excellent English communication verbal and written
- Excellent time management/project skills
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Ability to recognize and react to changing work demands
- Goal oriented: the ability to stay focused on creating winning results
- Hours/days of work vary due to the demands of the business
- Must be able to work shift standing and walking and able to lift approximately 20lbs, and to pack, unpack and move stock

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (required)

Work Location: In person


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