Associate Business Operations Specialist

4 weeks ago

Winnipeg, Canada Canada Life Assurance Company Full time

**Job Description**:
This position is suited to an individual who has an enthusiasm for investigating, analyzing, and solving problems.

An Associate Business Operations Specialist provides claim solutions to Head Office, Benefit Payment Offices (BPO), Group Customer Contact Services (GCCS) and Field Offices.

As an Associate Business Operations Specialist, you will be developing and communicating solutions to a variety of units within Canada Life. The solutions and support you provide will be invaluable to our clients.

**What you will do**
- Provide direction to Benefit Payment Offices (BPO), Group Customer Contact Services (GCCS) Offices and Head Office staff on complex claim processing problems.
- Establish and implement business or system enhancements, including documentation throughout project lifecycle, for the BPOs and Head Office staff.
- Provide business and technical support to Field Office staff on complex plan designs/complicated claims adjudication.
- Extract, analyze, perform calculations on claims data from internal and external sources; compile reports for BPO, other Head Office Departments, Field Offices/Consultants, Other Insurance Carriers; will involve large volumes of data from multiple sources in varying formats and degrees of complexity. Advanced excel and database knowledge would be an asset.

**What you will bring**
- Business related post-secondary education or an equivalent combination of education and experience.
- Knowledge of Health & Dental benefits would be a strong asset.
- Business Analysis certification with strengths in data analysis would be a definite asset.
- Advanced skills in Excel.
- Word, Visio, PowerPoint & Access knowledge would be a definite asset.
- Well developed analytical and problem solving abilities.
- Excellent oral and written communication skills
- Excellent organizational and time management skills with the ability to handle changing priorities and fluctuating work loads.

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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