Operations Manager

3 weeks ago

Toronto, Canada Pillar Security Full time

**Operations Manager**:
The Operations Manager will be responsible for dealing with all incident investigations and resolutions in real-time. They will assist site supervisors in the performance management of their teams.

In conjunction with the Training Compliance Manager and Human Resources, they will be responsible for defining, communicating, and evaluating new hire requirements, employee placement decisions, and training requirements.

Must have experience working in a condominium setting, preferably as a Site Supervisor or Property Manager

To help and assist you in being successful in this role, we take your onboarding seriously. With thorough training and support from the start, we will encourage you in developing your potential by offering various internal training and management programs, thus creating a clear career path within our company.

**Skills/Experience Required**:

- Broad previous residential security condominium experience.
- Clean driving abstract.
- Exceptional verbal and written communication skills.
- Tech savvy.
- Strong critical thinking skills.
- Strong problem-solving skills.
- Demonstrated tact and diplomacy.
- 1+ years of experience in a similar role or equivalent
- Proficiency with Microsoft Office
- Strong organizational and communication skills
- Strong ability to multitask
- Comfort working with multiple groups within the business

**Responsibilities**:

- Direct and coordinate the detection, prevention, and investigation of incidents; Offer guidance and expertise, and ensure that procedures are conducted in accordance with laws and regulations.
- Direct collection, preparation, and handling of evidence, conduct employee interviews, and order questions of witnesses.
- Establish contact and maintain excellent relationships with condominium corporation management.
- Control, monitor and evaluate the work of subordinate staff, and authorize promotions and transfers in-line with standard operating procedures (SOPs).
- Inform personnel of changes in regulations and policies, implications of new or amended laws, and new techniques of security work, and train staff in proper work procedures.
- Investigate charges of misconduct against staff and make recommendations to Senior Management Team (SMT).
- Maintain incident logs, prepare daily handover reports, direct the preparation, handling, and maintenance of departmental/company records, and manage unit's other administrative tasks.
- Respond directly to or ensure Site Supervisors respond to incidents within service level agreements and in line with SOPs.
- Monitor and ensure self and subordinate employees are in compliance with company and customer policies and laws.
- Provide leadership and manage multiple sites: make decisions, solve problems, update records/files.
- Conduct meetings when necessary and represent the site/company at internal and external meetings.
- Report all health and safety incidents in line with SOP to the senior management team.
- Coach, counsel and motivate employees to do better.
- Investigate complaints or performance concerns and report to Human Resources.
- Complete yearly staff performance reviews for Site Supervisors.
- Manage and ensure effective employee relations, sustaining an ethical, non-discriminatory, and safe work environment.
- Identify and solve employee problems, manage conflict, respond to concerns in line with SOP.

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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