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Product Analyst

4 weeks ago

Regina, Canada Vtech Solution Inc Full time

Hi,

This is Anjali from vTech Solution, Inc. Hope you are doing well.

Wish to check if you would like to consider below job: If yes, kindly send me a copy of your resume in word format and work authorization status details.

Hope you are doing well.

Role: Product Analyst (ServiceNow)

Location: Hybrid (10% onsite) Regina, SK

Term: 2023/07/01- 2024/06/30

Required Experience:

- 8+ years of experience in IT industry.
- 4-5 years of experience in ServiceNow.
- 4-5 years of experience in production support.
- 2-3 Years of experience in agile and ITIL methodology and related platforms

**Required Skills**:

- Extensive experience with INC, PRB, CHG and Service Catalog modules in ServiceNow
- ServiceNow CMDB and discovery knowledge in ServiceNow.
- Good knowledge in ITSM, ITOM and ITBM modules.
- Experience of SAAS platforms
- Strong analytical skills to solve production issues.
- Strong interpersonal skills and the ability to communicate technical information in easy-to-understand language.
- Understanding of Linux/Windows systems.
- ITIL v3/4 foundations certification

Nice to have:

- ServiceNow Platform administration (CSA certified preferred)
- Managing overall ServiceNow platform from administration to code migration to production.
- Flexible to work off hours implement production changes.
- Flexible to work in different technologies apart from ServiceNow.

Description of Duties:

- Stakeholder management and BA artifact management
- Backlog grooming, refinement and sprint planning coordination with PO and Scrum master
- QA the DEV work upon development completion for release readiness
- UAT and DEMOs with the stakeholders
- Work in sprints and coordinate with Devs to fix issues in production.

Incident/Problem/Feature queue maintenance and SLA adherence
- Best Regards,_

**Anjali Rohal**

Client Service Specialist (Canada)

**vTech Solution, Inc.**
- **You seek, We Deliver.**_

(437) 747-6699 (D)

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $28.17-$55.53 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Regina, SK: reliably commute or plan to relocate before starting work (required)

**Experience**:

- ServiceNow (required)
- ITSM, ITOM and ITBM modules. (preferred)

Willingness to travel:

- 50% (preferred)

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