Jr Operations Support Team Lead

1 month ago

Assiniboia, Canada The Joint Cannabis Full time

**Job Summary**

The **Jr Operations Support Team Lead **position at The Joint Cannabis is a management role responsible for overseeing daily operations and ongoing internal requests and projects. They will ensure employee productivity, while monitoring efficiency of all processes and creating a positive work environment for employees. They will meet regularly with Lead Management to stay up-to-date with organizational changes, issues and improvements. The Jr Operations Support Team Lead will be required to utilize their coordination skills to encourage efficiency, and ensure completion on all projects.

**Duties & Responsibilities**
- Be a Designated Responsible Person In Charge while on shift
- Act as a main point of contact while on shift for all teams
- Assisting where needed by moving locations to provide support to teams
- Incident Management
- This position is involved in all Manitoba operations
- Address team questions and concerns and provide direction whenever needed
- Resolve conflicts and troubleshoot issues as they arise
- Assist/engage in employee recruitment, onboarding, promotion, retention and termination activities
- Document all activities within the locations and be able to confidently report data to Management for use in making important decisions for the district
- Actioning on projects as directed by the Management team
- Be the liaison on projects between the Management team and teams below
- Directing and assessing workflow
- Oversight and Coordination of ongoing internal requests and projects
- Break projects into doable actions and set timeframes
- Act as the point of contact and communicate request / project status to all participants
- Monitor request / project progress and handle any issues that arise
- Create and maintain comprehensive request / project documentation, plans and reports
- Communicate the progress on requests / projects regularly to
- Meet regularly with Lead Management to stay up-to-date with organizational changes, issues and improvements, and communicate these to other staff members
- Supervise the efficiency of all processes of the business, by proactively monitoring general operations
- Ensure that customers are satisfied and employee interactions with customers are positive.
- Identify skill gaps and arrange training with team members.
- Upholding the team to all company standards, policies, and health and safety standards
- Uphold a work environment that is conducive to positivity and superior customer service

**Qualifications**
- Leadership
- Positive attitude
- Communication
- Coordination Skills
- Strong Organization and Time Management
- Problem Solving Skills
- Reliable and trustworthy
- Ability to delegate and take ownership
- Prior experience with Microsoft Word or Google Drive system is preferred
- Prior retail experience is preferred
- Prior leadership or management experience is a must
- Prior experience in the cannabis industry is an asset

**Requirements**:

- Prior management experience in retail environment
- Prior experience using Point of Sale and Inventory Management system
- Prior experience with Microsoft Word or Google Drive system
- Ability to delegate and take ownership
- Ability to lead a team
- Excellent interpersonal and customer service skills
- Strong time management and prioritizing skills
- Must be 19+
- Must be able to obtain Current & Valid CannaSell License
- Must be able to provide us with a current Criminal Background Check
- Must be willing to work a flexible schedule
- Valid driver's license and vehicle is an asset

**The Joint Cannabis provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
- **Must be willing to work a flexible schedule, including being able to work closing shifts and weekend shifts.**_

**Job Types**: Full-time, Permanent

Pay: From $18.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Leadership or Management: 1 year (preferred)

Licence/Certification:

- CannaSell Certificate (preferred)

Work Location: In person

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