Assistant Manager Mon

5 months ago

Brossard, Canada Sporting Life Inc Full time

**Sporting Life**

**Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The mix of sport and fashion is what makes us unique.**

**YOU live for the great Canadian outdoors and take pride in **_living the Sporting Life_**. You relish in the exhilarating experience of skiing, snowboarding, cycling, running, tennis, hiking and camping and want to inspire our customers to do the same. You believe in the spirit of team, adapting to the ever changing retail environment, being part of constant innovation and working alongside the best leaders, associates and vendors in the business. We are looking for those who live what we sell every day and who celebrate the love of sport and an active way of living.**
- **ASSISTANT STORE MANAGER**

Reporting to the Store General Manager, the Assistant Store Manager manages all facets of the selling team to ensure that customer service and operational standards are achieved and delivered. Assists SGM with timely reporting, sales and profit achievement, P&L management, inventory management, productivity and staff performance, control of assets, and staff recruitment and selection.

**Your Responsibilities**:
**Customer Service**:

- Leads by example, providing exceptional customer service to Sporting Life’s internal and external customer.
- Serves as a role model for all customer services standards.
- Resolves and makes final decisions when necessary regarding customer complaints, ensuring 100% customer satisfaction.

**Operations**:

- Working in partnership with SGM, provides direction to Department Managers on allocation of hours weekly to achieve store payroll budget.
- Continuously monitors team and departments and provides feedback to Customer Experience Manager and Operations Manager on opportunities and gaps in operations and staff training within the selling and support area.
- In collaboration with the Operations Manager ensures that general maintenance in the store is completed per standards.
- Oversees delivery of service shop customer service standards and operations compliance within the service shop.
- In collaboration with the OM, ensures departments are well-maintained, re-stocked, and markdowns are complete.
- Assists in the development and implementation of inventory improvement plans.
- As a Senior Management team member, ensures store and employee adherence of Health and Safety Policies and programs.
- Is point on completing timely reporting of WCB incidents and compliance with the Occupational Health and Safety Act (OHSA).

**Leadership**:

- Coaches and leads Department Managers and sales team to provide exceptional customer service.
- Motivates and leads department managers and staff regarding selling skills, store cleanliness, departmental job lists, health and safety practices, employee relations, and compliance with Sporting Life policies and procedures.
- Assists with staff development through on-going coaching, succession planning, performance appraisals, and fair and consistent leadership.
- Conducts daily coaching with Department Managers creating an environment of high-performance through focus and achievement of Department KPI’s and targets.
- Conducts monthly reviews and coaching with department managers with the goal to continuously develop individual and team performance.
- Working with SGM, reviews and leads evaluation of recruitment and succession needs of Department and Department Management teams.
- Completes first interviews for all prospective associates hires.
- Supports contests, initiatives, and in store events to drive sales and engagement.

**Training**:

- In partnership with SGM identifies key priorities and opportunities for training.
- Follows up on completion of required training of Department Managers and department teams.
- Conducts onboarding and ensures orientation is completed within target timeframes.
- Participates and leads in Management Training & PK Sessions.

**What you offer**:

- 3 - 4 years of senior retail management experience, in a comparable volume store, with P&L responsibility
- Superior communication skills; able to communicate effectively at all levels
- Superior Product Knowledge
- Proven leadership skills with the ability to motivate and train team to achieve desired outcomes
- Strong sense of urgency in dealing with business and staff needs
- Strong multi
- tasking and time management skills
- Ability to think in a disciplined and logical manner in an ever-changing environment
- Superior analytical skills
- Proficient with Microsoft Office, Internet Explorer, and POS systems.

**What we provide**
- Access to the best brands and vendors including training and learning opportunities
- Competitive compensa

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