Desktop Support

'''Duties'''
- Provide technical support and troubleshooting for desktop systems, software, and hardware issues
- Set up and configure computer networks, including LAN connections
- Collaborate with other IT team members to resolve complex technical issues
- Document and track all support requests and resolutions in a ticketing system
- Assist with the deployment of new hardware and software upgrades
- Conduct regular maintenance and updates on desktop systems to ensure optimal performance

'''Skills'''
- Strong knowledge of IT support principles and practices
- Proficiency in Windows operating systems and Microsoft Office suite
- Excellent communication skills, both verbal and written, to effectively communicate with end-users and team members
- Familiarity with computer networking concepts and protocols
- Experience with Jira or other ticketing systems for issue tracking
- Strong customer service skills to provide prompt and efficient support to end-users
- Knowledge of Linux operating systems is a plus

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

**Salary**: $22.00-$25.00 per hour

Expected hours: 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Paris, ON N3L 3E1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

Application deadline: 2023-11-16