Heritage Interpreter

**Job Scope**

The primary responsibility of the Interpreter is to provide excellent customer service to individuals, school groups and special interest groups on visits to the Canadian Museum of Immigration at Pier 21. The Heritage Interpreter is expected to interpret the permanent, travelling and temporary exhibitions, describe particular areas of interest, answer questions and provide historically accurate information on immigration in a creative way that encourages the audience to participate. The Heritage Interpreter must also complete accurate cash, debit and credit transactions at the front ticket counter, and may be asked to provide customer service in the Gift Shop occasionally.

**Primary duties**

Deliver guided tours, presentations and workshops to individuals, school groups and special interest groups

Assist with the delivery of special programming

Ensure visitor satisfaction with excellent customer service and communication skills

Meet and greet visitors in both official languages and provide general Museum and tourist information as required

Participate in the development of interpretive programming

Sell tickets, receive cash and perform end-of-day cash reconciliation according to instruction

Monitor the frontline conditions and report and/or remedy concerns appropriately remedy concerns appropriately, including the appearance of the lobby and Welcome Pavilion; changes in the state of exhibitions and workshop materials; equipment set-up; etc.

Assist with quality control in the Museum

Conduct ongoing and regular research to improve the quality of Museum presentations and to provide accurate and timely information

Develop a well-rounded, current knowledge of the Museum, including all departments and services in order to offer appropriate recommendations/ information to visitors

Conduct daily opening and closing operations of the Museum

Assume additional responsibilities as requested by the Interpretation and Visitor Experience Manager and the Interpretation and Visitor Experience Coordinator

Help to orient new Visitor Experience staff and volunteers

Cross train and provide customer service in the Gift Shop if required.

**Education, Knowledge & Experience**
- Skills and Qualifications - _**Required**_

Bachelor’s degree or certificate in related discipline such as history, education, tourism or an equivalent in years of experience through demonstrated ability

The ability to speak fluent Manadrin

High level of customer service skills and knowledge

Well-developed communication, leadership and organizational skills

An outwardly consistent, positive and enthusiastic attitude

A demonstrated excellent understanding of how to provide exceptional visitor service

High accuracy in performing cash, debit and credit transactions

Dedicated to keeping all forms and reports constantly up-to-date and accurate

The ability to remain calm and professional under frequently changing and stressful circumstances

Comfort with public speaking
- Skills and Qualifications - _**Desired**_

Fluency in English and French

Experience serving the public within a high traffic environment either within a museum, visitor attraction and/or customer service position

Experience leading activities for children

Experience in a team environment

Experience working with volunteers

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: $16.65 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: One location