Systems Operation Analyst

2 weeks ago

Perth, Canada Perth and Smiths Falls District Hospital Full time

PERTH & SMITHS FALLS DISTRICT HOSPITAL

CUPE 2024-53

**DATE**:
May 06, 2024

**DEPARTMENT**: Hospital Information Systems

**POSITION**: Systems Operation Analyst - Permanent Full-Time

**SUMMARY OF DUTIES**:
The Systems Operation Analyst, under the direction of the designated Manager, responsible for HIS/IT, provides technical and operational support for all computer hardware and all computer software. The incumbent also provides support to HIS users regarding troubleshooting and peripheral maintenance, to the Systems Support Specialist in the supervision of day-to-day activities and to the Analysts in training requirements, software issues and troubleshooting within each module. The incumbent also makes recommendations to the Manager in terms of hardware/software acquisitions, implementation and maintenance, data management, physical and system security and other related decisions.

Follows all workplace H&S policies and procedures; wears and uses personal protective equipment; ensures deliverance of a clean and safe physical/psychological environment for patients, visitors and staff and reports workplace hazards and concerns.

Supports the Patient and Family Centered Care philosophy and participates in quality improvement, risk management and patient safety activities departmentally and organization-wide. Performs work in accordance with applicable provisions of the Occupational Health and Safety Act and Regulations, professional standards and guidelines, and Perth and Smiths Falls District Hospital corporate and departmental Policies and Procedures.

**Responsibilities and Duties Include**:
Network and Server Administration

Troubleshoot network problems and/or performance issues using appropriate network tools.

Investigate reported virus infections, track down hoaxes, inform staff of latest threats, make sure network is protected with latest definitions, perform virus scans and sweeps.

Set up and maintain all user accounts on our Windows Active Directory, firewall server and Internet Mail Server.

Install, configure and support software on Windows Operating systems and Citrix Virtualization solution.

Install, configure and support our corporate Internet access solution.

Meditech Support

Write/update procedures relative to the operation in the department.

Provide support for LAB, MIS, MOX, HIS, NMI and OPS.

Supervise the Systems Support Specialist in the setup of terminals, PCs, printers and all other operations-related duties.

Create, update and monitor custom databases and spreadsheets for users.

Constantly monitor and respond to system messages to ensure patient confidentiality and system integrity.

Update schedules and procedures in accordance with altered or additional duties or equipment.

Coordination of upgrade of existing Meditech modules, provide education for staff in the Magic Office module.

Provide expertise and support in NPR report writing to all departments

Control the mechanism for labelling of peripheral devices.

Project Management

Involved in most IT related projects across all departments and with external agencies in many functional roles including initiating, planning, budgeting, executing, controlling, reporting on and closing individual work or that of a team to achieve specific goals and meet specific success criteria.

System Maintenance and Troubleshooting

Configure, maintain and troubleshoot all hospital computer related equipment as well as perform repairs on any serviceable equipment (e.g. PCs and printers).

Install, configure, maintain and troubleshoot all Hospital owned operating systems and software

Liaise with vendor technical support and software support engineers to resolve complex software integration and networking issues.

Monitor and respond to problems related to the T1 and tele-radiology links between sites.

Act as back up to Communications Manager relative to PBX (telephone system).

Provide operational support to other analysts for their respective modules.

Log all calls for equipment maintenance and troubleshooting on ticketing system and assess problems.

Follow detailed recovery procedures in the event of an unscheduled computer outage.

Ensure that procedures are in place and up-to-date in order to maintain, clean and perform minor repairs to hardware.

Contact systems software personnel when problems with operations and/or systems do occur.

Backups & Archiving of Computer Files; Disaster Recovery Planning

Establish, in conjunction with the Manager, a comprehensive policy of processes and controls to ensure database and systems security

Responsible for the establishment, scheduling and maintenance of backup procedures

Supervise and/or perform daily checks/audits re system backup and procedure for copying to tape from disks daily, weekly and monthly on all servers.

Follow recovery routine procedures in utilities program by restoring data from backup tapes.

Ensures that information technology recovery planning is in place the Organi

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