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Fairmont Empress

3 months ago

Victoria, Canada Hotel Fairmont Empress Full time

Company Description

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine's World's Best Award for Top 10 City Hotels in Canada, and awarded Best Historic Hotel in the Americas, Fairmont Empress is located in Victoria, BC overlooking the city's sparkling Inner Harbour.

This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, and Q Bar with its regionally focused cocktail culture was recently named to Canada's 50 Best Bars list. World famous Tea at the Empress is a bucket list experience in the hotel's sophisticated Lobby Lounge. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural beauty.

**Job Description**:
**What is in it for you**:
Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Hourly pay rate of $19.56 - $22.35

**What you will be doing**:
Acknowledges guests and visitors and greets incoming and outgoing guests by name
Escorts the guest and identifies the safety and security features of the hotel, while ensuring that each guest
is treated with the highest level of guest service and professionalism
Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest
Explains the features and functions of the room to guest, ensuring that all equipment is functioning properly
Tags and marks luggage for business, leisure, and tour guests. Records and stores luggage and deliveries efficiently and accurately
Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner, and ensures appropriate action is taken
Assists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisis
Ensures that only registered guests and patrons use the Reception Lobby
Answers internal and external telephone calls with the highest level of professionalism and service
Other duties as assigned

**Qualifications**:
**Your experience and skills include**:
A minimum of one (1) year of recent experience (in the last 5 years) as a Porter or Doorperson, or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a post-secondary education in Hospitality require a minimum of four (4) months' of such recent experience.
A valid BC Class 5 drivers' license (must provide a drivers' abstract reflecting a history of responsible driving)
Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
Impeccable grooming and presentation
Demonstrated ability to work well independently with mínimal supervision and as a team-player with proven success in relationship building
Ability to provide excellent service and exceed expectations
Proven ability to solve problems and make decisions in a personable manner
Proficient in English language, both verbal and written
Must be able to handle a multitude of tasks in an busy, dynamic environment while remaining calm
Must be available to work flexible hours including overnight shifts
Must be comfortable wearing a Bluetooth ear piece
Excellent knowledge of surrounding area is an asset
Working outdoors in all weather conditions, including heat, cold, rain and snow

Additional Information

**Physical Aspects of Position (include but are not limited to)**: Constant standing and walking, Frequent bending and kneeling, Frequent carrying and lifting

**Your team and working environment**: Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National H