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Superintendent, Ambulance Communication Centre

1 month ago

Mississauga, Canada Regional Municipality of Peel Full time

**Job Description**:
**Superintendent, Ambulance Communication Centre (4)**

**Health Services - Paramedic Services**

**Status**:Regular Full Time

**Salary Range**:$100,172 - $125,213 per annum plus comprehensive benefits

**Work Mode: Onsite **_see below for more details about this work mode._

**Location: 430 Britannia Rd E, Mississauga, ON**

**Hours of work: 42 hours per week**

**Who we are**: We save lives and provide Peel’s residents and visitors with unsurpassed pre-hospital care. We dedicate our lives to providing expert, reliable pre-hospital and community care while ensuring the needs of our community are efficiently met.

**What you will do in this role**:The Paramedic Communications Superintendent works collaboratively with Operations Superintendents, Paramedics, and MCACC staff to provide expertise on Peel Regional Paramedic Services’ Deployment and Utilization Strategy and make daily Paramedic Operations decisions from the Communications Centre.

**_
Staffing Coordination and Communication:_**
- Build internal and partner relationships to support the daily operations of the Paramedic Service
- Receive staffing updates throughout the shift and communicate to MCACC

**_ System Monitoring and Safety Assurance:_**
- Monitor Peel Region call volume demand and system status effectively through various information technology tools (Duty Roster, Dashboard, Maps, CAD, etc.)
- Liaise with MCACC and the Paramedic Operations Superintendents to ensure Paramedic safety when attending calls

**_ Emergency Response Coordination:_**
- Communication point-person for Mass Casualty Incidents, coordinating necessary responses
- Coordinate with allied agencies, manage resource coordination during major incidents, ensure effective responses to disruptions in the working environment

**_
Resource Management and Operational Support:_**
- Monitor ambulances at hospitals and assist with offload delay management
- Monitor ambulance status and availability changes and assist as required with necessary communication
- Receive notifications regarding equipment, personnel, and system changes and directly communicate action items as required

**_ Operational Efficiency and Compliance:_**
- Direct ambulance fleet movements, manage system performance, and oversee compliance with deployment plan and legislated requirements and standards

**_ Team Supervision and Performance Management: _**
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development modelling inclusive behaviours and proactively managing bias
- Manage deployment grievances and recommend actions when necessary

**What the role requires**:

- Ambulance and Emergency Care/Paramedic Diploma and Provincial Certification AEMCA (Advanced Emergency Medical Care Attendant)
- 3 years' experience supervising employees, preferably in a unionized environment
- Strong understanding of Ambulance Communication Centre operations
- Combination of education and experience may be considered

**Skills/Abilities**:

- Excellent communication and public relations skills
- Able to make accurate, informed decisions with measurable positive outcomes
- Demonstrated ability to work under pressure in a high-stress and dynamic environment
- Able to conduct investigations, formulate comprehensive and sound analysis
- Experience drafting reports under time-constrained deadlines
- Change management expertise to lead and implement meaningful change
- Computer and IT proficiency including Microsoft Office 365, ability to learn and use new and proprietary platforms as required in daily functions on-site at MCACC
- Polished negotiation, facilitation, and conflict resolution skills
- Strong research skills using evidence informed decision-making best practices

**Nice to have**:

- Certified Paramedic experience
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis, starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources

**Work Mode & Job Location**: at 430 Britannia Rd E, Mississauga, ON

**Hours of Work**: 42 hours per week

**Interview**: Our recruitment process will include video conference technology

About Us:
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 19

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