Service Plumber Jm

2 months ago


Edmonton, Canada Master Mechanical Systems Ltd Full time

_**We are continuing to grow**_

Our reputation proceeds us as an industry leader in the construction world having been in business since 1968. Whether it is through design/build and retrofits, or service solutions in the commercial, manufacturing and industrial community, we take pride in our craftsmanship and understand the importance of providing seamless turnkey system solutions that meet the needs for building developers, owners and managers. Our service approach is to ultimately provide proactive predictable solutions while understanding every business and building is different.
- **Responsibilities**:_
- Maintain rapport with customers, keep personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; managing and performing preventive maintenance, testing, installation or repairs including ordering and gathering component parts
- Provide enhanced service and customer support during field visits or dispatches by analyzing work orders; investigating complaints; conducting tests; diagnose errors or technical problems and determining proper solutions to issues
- Build positive relationships with customers by suggesting improved methods and techniques; recommending system improvements
- Understand and work within the scope of the Service Program specific to each client
- Collaborate with the Service Operations Team to participate in and provide analytic feedback regarding the Customer’s needs and an approach to service during Initial and Site Start Up meetings
- Provide estimates of time and material required to complete repair work for quoting purposes
- Teach, train and mentor Plumbing Apprentices
- Professional and personal development through participation in educational opportunities
- **Requirements**:_
- Journeyman certification in the plumbing field
- Proven field Service experience
- Backflow certification an asset
- Ability to troubleshoot, test, repair and service mechanical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- Participation in the _**On Call **_rotation
- Ability to multi task as applicable
- Possess strong problem-solving skills
- Excellent customer service skills to deal sensitively with customers who have malfunctioning equipment
- Exceptional organizational and communication skills
- Ability to work quickly under pressure without supervision
- Ability to understand technical diagrams and manuals
- Good knowledge of math, science and technology
- Awareness of electrical, mechanical and chemical health and safety issues
- Physically fit; understand and practice appropriate lifting techniques
- Possess a clean driving abstract
- Must be willing to travel within the Province of Alberta
- English literacy

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: From $42.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- plumbing: 4 years (preferred)

Work Location: One location



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