Return to Vendor Associate

3 weeks ago

St Albert, Canada The Home Depot Canada Full time

**Position Purpose**:
RTV Associates work as part of the receiving team who have key responsibilities to enter and track merchandise that for various reasons will be returned to vendors. At times, they may also be required to unload merchandise from carriers and check the quantity and quality of merchandise. In addition they may be required to RGR/DGR and enter information about incoming merchandise into the stores’ computer system. A successful RTV Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures.

**Position Responsibilities**:
We're looking for the type of associates who can tap into their inner orange by:

- Separating merchandise brought to the RTV area into defective and non-defective categories.
- Returning non-defective merchandise to the departments.
- Entering RTV information into the computer tracking system, print RTV labels and attach to merchandise.
- Obtaining a Return Goods Authorization (RGA) number from the vendor and prepare RTVs using procedural guidelines.
- Making any special shipping arrangements.
- Coordinating reimbursement for labour costs on defective installed merchandise with the vendor.
- Obtaining the Receiving Supervisor’s approval of all RTV paperwork.
- Following standard operating procedure (SOP) for all merchandise to be destroyed.
- Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under "Worker"

**Experience/Knowledge Required**:
The kind of orange we’re looking for will possess:

- Must fulfill Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
- Ability to work a flexible schedule including evenings and weekends
- Excellent communication skills with ability to work effectively with people at all levels.
- Strong analytical and problem solving skills.
- Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion.
- Strong work ethic, sense of responsibility, attention to detail and confidentiality.
- Must be detail oriented and have good follow-up skills.

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