Automotive Service Advisor

4 weeks ago

Pembroke, Canada Hyundai Pembroke Full time

Hyundai Pembroke is looking for a Full-time Service Advisor Our Advisors are responsible for the customer experience resulting in Sales Volume as well as Customer Retention. To achieve this they must have a strong knowledge of the services offered and how they benefit the customer’s lifestyle and automotive maintenance needs

**Job duties include but are not limited to**:

- Meet and greet all customers promptly and professionally.
- Ensure all steps of check-in, including walk around inspection, are followed without failure.
- Walk around inspections to be completed each and every time.
- Review vehicle’s maintenance history - review with customer, checking for any recalls and campaigns.
- Offer services based on vehicle history and previous recommendations.
- Address and document all vehicle concerns, clarifying where needed.
- Present recommended services and overcome objections.
- Document all declined service.
- Update the customer every 2 hours on the status of the repair, even if there is not further information.

**At Hyundai Pembroke Our Core Values Include**:

- Customer service is #1. We aim to treat our guests the same way we would our favorite celebrity or rock star
- Hyundai Pembroke Team members are problem solvers who will work hard to find a way to say “Yes”
- Hyundai Pembroke Team members come to work ro work We expect our team members to work smart and hard towards their goals and the dealership goals

**Hyundai Pembroke Benefits**
- Ongoing training, manufacturer and internal.
- High Energy and Fun Atmosphere
- Group events.
- Daily cash incentives for high performersHyundai Pembroke is looking for a Full-time Service Advisor Our Advisors are responsible for the customer experience resulting in Sales Volume as well as Customer retention.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

Ability to commute/relocate:

- Pembroke, ON K8A 7H3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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