Dining Room Manager

2 months ago

Alliston, Canada Nottawasaga Inn Resort Full time

**Job Summary**

The Dining Room Manager will manage all restaurant and lounge operations within the Riverview, Mahogany, La Tavola de Padrone, Lobby Bar, and Grab & Go. Working in collaboration with the food and beverage/culinary management team to ensure implementation of policies and procedures in a safe environment while continually improving guest satisfaction and revenue maximization. To carry out any and all directives of duties as communicated to him/her by the owners or AGM/Food and Beverage Director.

**Job Type / Category**

This is a full time position in the hospitality industry.

**Required Education, Skills and Qualifications**

**Job Duties & Responsibilities**:

- Day to day running of the business, smoothly and professionally to set the utmost standards in high quality service.
- Conducts pre shift briefings & communicate the opening, closing, and cleaning duties daily for the restaurants.
- Daily communication with the Restaurant Supervisors of any guest complaints, injuries, equipment shortages, employee issues etc.
- Establish and maintain proper inventories.
- Ensure cash control and liquor control procedures are followed by all employees.
- Greet guests upon arrival; resolve guest complaints and answer questions to customer's satisfaction.
- Coach and counsel employees regarding career and personal development; conduct performance evaluation and provide feedback to employees.
- Interview, hire and train team members.
- Prepare schedules and assign duties to restaurant staff.
- Review payroll information to ensure accuracy.
- Monitor daily, weekly and monthly labor costs and make adjustments where appropriate.
- Maintain adequate inventory levels to meet projected needs; requisition additional supplies as needed; clean and store all equipment in a secure manner.
- Enhance the up-selling program and build beverage volumes.
- Available to assist your team and visible to the customers by doing regular quality checks during the shift.
- Establishes guidelines for customer service so employees understand expectations as identified in written standard procedures and up-to-date job descriptions for all job positions, including Training Guides, SOP (Standard Operating Procedures), SWP (Safe Work Practices), WHIMS training, and MSDS.
- Communicate with maintenance department regarding restaurant equipment repair or safety issues.
- Role model providing leadership to the Restaurants and Bars to achieve their goals and objectives with a hands-on approach to management.
- Communicate the goals and objectives and inspire employees to achieve those goals.
- A mentor who trains, inspires and develops people for promotion through observations of service behaviors and providing feedback to individuals
- Preparing and processing all and any paper work in a timely efficient manner.
- Demonstrate team building experience; build morale and spirit.
- Demonstrate ability to lead by example.
- Instill a calm, organized approach in all situations.
- Instill a guest service attitude in all employees.
- Delegating where appropriate to encourage learning and development.
- Coach employees how to resolve and de-escalate conflicts.
- Strives to improve service performance.
- **Requirements / Specialized Skills**:

- Experience with very high volume Restaurant operations.
- Experience implementing new F&B concepts.
- Knowledge of liquor, food and health & safety regulation.
- Proven track record building outlet volume, average checks, and profitable F&B promotions.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Proven track record promoting an atmosphere of teamwork.
- Ability to manage change effectively.
- Provide leadership to position the Restaurants and Bars to achieve our vision statement.
- Experience training and cross-training employees.
- Excellent time management skills.
- Self-starter with strong organizational, administrative and communication skills.
- Exceptional detail & consistency in timely follow-up.
- Strong budgetary, forecasting/projection, and cost control skills.
- Solid scheduling experience.
- Follow/enforce company & HR policies and procedures.
- Resolve problems, assume accountability and responsibility.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Creative thinking and a teacher of suggestive selling techniques
- Assistant Restaurant Manager / Restaurant Manager, Banquet Manager or Assistant Banquet Manager.
- Requires a minimum of 5 year(s) of supervisory experience.
- Requires a minimum of 5 year(s) of experience at properties of similar size and quality.
- Good knowledge of wines & food
- Good knowledge of P.O.S. Systems and proficient in Microsoft Excel, including reporting
- Proficient Financial knowledge for cost-control, budgeting and labor costs
- Smart Serve Intervention Program.
- First Aid and CPR Certificate.
- Food Handling Certificate.
- Position will

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