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Fitness & Wellness Coordinator

5 months ago

Halifax, Canada Canada Games Centre Full time

The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high performance sport & athlete development. The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment. Located in Mi’kma’ki, the ancestral and traditional lands of the Mi’kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.

Together, we inspire healthy active living.

**Position Summary**

The Fitness & Wellness Coordinator position is responsible for the coordination of the day-to-day operations of the fitness centre, personal trainers, fee-based group programming, and group exercise offerings at the Canada Games Centre. Responsibilities include staff scheduling and training, program planning and implementation, assisting in the promotion of membership opportunities with the membership team and providing resources and support to guests and staff.

This position reports directly to the Manager, Service Operations and will aid in providing support and leadership to a staff team of approximately 15 desk staff, a personal training team of approximately eight (8), and a group exercise instructor team of approximately 45. In addition to a commitment to exceptional customer service and a positive member experience, the Fitness & Wellness Coordinator must be highly organized, sales and customer service focused, manage time effectively, and complete correspondence with members and users of the Canada Games Centre in a timely and efficient manner. This is a client focused role where professionalism and networking are the keys to success.

**Responsibilities**
- Hours will consist of dedicated administrative/customer focused hours combined with group fitness instruction or program delivery/facilitation
- Ensure programs exceed revenue targets
- Make recommendations on small equipment purchases and identify cost cutting solutions within the department
- Evaluate staff by providing on-going verbal feedback and periodic, written job performance evaluations as per the organizations Performance Management system
- Responsible for the daily supervision, hiring, leadership, task assigning, and scheduling of the fitness centre staff, group exercise instructors, personal trainers, and fitness contractors
- Responsible for coordination of equipment maintenance and operations with CGC staff and external service providers
- Identify staff training needs and conduct orientations as necessary
- Track inventory, supplies, and develop maintenance schedules and service cycles as per equipment guidelines
- Ensure the safety of staff members and fitness users and evaluate systems and procedures on a regular basis
- Oversee the creation of programs for fitness users, group fitness participants, and various interest groups in collaboration with other relevant departments
- Work in conjunction with the staff team to coordinate programming to maximize the use of the fitness delivery spaces
- Establish and lead personal training sales targets and ensure they are met and/or exceeded
- Assist membership department with corporate membership partnerships in the community by arranging Personal Trainers and demonstrations
- Assist in the creation of partnerships with community organizations to facilitate wellness workshops and fitness classes within the facility or at an external venue
- Build relationships with local sport organizations and develop training schedules with staff and contractors to delivery sport specific training
- Generate daily/weekly/monthly reports for various internal and external end-users

**Qualifications**

**_ Education & Experience_**
- Degree in Business, Recreation Management, Kinesiology/Kinetics or related discipline, or equivalent combination of education and experience
- Strong background in fitness, programming, recreation, and the health & wellness industry
- Ability to work independently and as part of a team
- Demonstrate excellent verbal, written, and oral skills
- Participate in department meetings, provide updates, and liaise with fitness instructors, personal trainers, and the Senior Management Team of the centre.
- Ability to successfully evaluate program successes and failures
- Possess strong coordination, collaboration, and leadership skills
- Ability to coach, train, and guide staff and volunteers
- Knowledge of budgetary processes and reporting systems

**_Mandatory Qualifications_**
- Minimum 3-5 years’ experience working in the fitness & wellness industry in a supervisory position
- Fitness Instructor Specialist certification (or equivalent)
- Additional fitness certifications, e.g., Older Adult Specialist, TRX, Kettlebell, Spin, Yoga, etc.
- Current First Aid certificate (Standard