Market Education Manager, Contract

3 weeks ago

Toronto, Canada Sephora Full time

**Job Type**: Full Time
**Function**: Training/Development
**Address**:Ottawa or Quebec
**Working Model**:Remote

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

**ABOUT THE ROLE**:
Under the direction of the Regional Education Manager, the Market Education Manager is responsible for the successful execution of the education strategy for the assigned market. This is accomplished through the delivery of curriculum and mentoring in-store, in classroom and virtual learning experiences. This role will provide the highest level of service and selling training, mentoring, support and expertise to Beauty Advisors and leadership to successfully achieve Sephora’s strategic and sales goals.

**WHAT YOU'LL DO**
- Collaborate with Regional Education Manager and district Manager to implement training and mentoring focuses within identified stores
- Follow all defined processes for feedback to regional education manager and district manager based on store visit or training session
- Facilitates learning programs (services, selling, category and product, leadership) via virtual platforms.
- 50% facilitation, 50% in store visit support
- Ensure that Beauty Advisorss are aware of and participating in training programs to address store and operational needs.
- Assess, train, guide and support the store leadership teams in the execution of in-store education curriculum and personal development plans for Beauty Advisors to achieve business results
- Observe and mentor the store leadership team with their delivery of training to ensure quality and consistency across all stores
- Observe and support follow-up assessments to support Beauty Advisors through their personal development plans

**WHAT YOU’LL BRING**
- Fully bilingual (written and verbal) in French and English
- Located in the Quebec or Ottawa area with a reliable vehicle to support store visits
- Consistent track record to conduct successful trainings using outstanding and innovative presentation skills and tools both instructors led and virtual classrooms
- Experience with, and full understanding of, the Sephora concept of retailing and client service
- Basic digital literacy (Word, Excel, Outlook) preferred
- University degree or equivalent experience
- Elevated Leadership skills required.
- Demonstrate and model outstanding client service standards
- Knowledge of products in all worlds; Makeup, Skincare, Haircare, and Fragrance
- Ability to travel across Canada (30-40%of time)
- Reliable Vehicle for store visits

**WHY YOU'LL LOVE WORKING HERE**
- You’ll be part of a unique culture and family of passionate and inspiring individuals.
- You’ll work alongside the best talent in the industry - people you’ll be proud to work with.
- You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
- You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
- Benefits you can mix and match, depending on your needs.
- Employee Assistance Program services for those times you need extra support.
- Holidays, time off, functional Friday hours and flexibility to support work-life balance.
- And of course, there’s our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners.

This position requires that the employee be fully vaccinated against COVID-19 prior to commencing employment and that they agree to obtain any future required boosters or vaccinations as recommended by the government of Canada or the health authorities of the province in which you would be working and in accordance with Sephora Vaccination Policy. If you are not able to obtain a COVID-19 vaccine for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Sephora.

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