Vice President, Retail Service

1 week ago

Windsor, Canada WFCU Credit Union Full time

WFCU Credit Union continues its strategic growth plan and is now moving beyond the borders of Southwestern Ontario resulting in an exciting and immediate new career opportunity for the role of:
**VICE PRESIDENT, RETAIL SERVICE**

The Vice President, Retail Service engages and collaborates with the VP team to actively contribute to the dynamic leadership that drives the credit union’s successful performance. Responsibilities include contributing to the development and implementation of the strategic plan and translating it to departmental objectives. This position plays a pivotal role in driving retail, wealth & insurance sales as well as management growth and the ongoing development of employees.

**In summary, the Vice President, Retail Service**:

- Directs the development and execution of the business development strategy and plans that will drive sales, increase revenue, expand markets, and accomplish the credit union’s financial objectives.
- Builds and manages our high performing retail sales team including retail locations, broker relationships, call center and wealth management.
- Fosters a culture of sales and service excellence; coaching staff members as required to meet the needs of our members while achieving the credit union goals.
- Defines clear expectations and performance metrics for the sales team. Monitor sales performance against targets and implement corrective actions as needed.
- Supports our culture of accountability, ensuring staff members meet and exceed sales goals while complying with our risk management practices.
- Understands the needs and overall business position of the credit union’s impact on business development. Adapting plans and strategies as required to meet the credit union’s goals.
- Researches and analyzes the business environment, competitors, and current/potential members to develop ideas for new products and services, pricing, and business models.
- Develops a wide network of contacts to keep informed about current and future sector and market activities.
- Fosters relationships with key stakeholders and partners to develop business opportunities.
- Builds a strong pipeline of talent; identifying development opportunities, working with internal resources on career development plans to ensure succession planning.
- Works with the senior leadership team to develop and implement annual sales goals and plans; performance criteria; reward and recognition programs and compensation plans.
- Provides input on marketing campaigns and product innovation to align with our members’ changing needs.
- Develops and continuously improve procedures and processes to deliver a high internal and external member experience.
- Actively supports business development and community investment opportunities, mentoring staff as required, including our representation at events across our regions of operation.
- Ensures adherence to all policies, procedures, and guidelines to protect the credit union and our members.
- Works collaboratively with internal partners to provide seamless solutions across all channels for our members.
- Assists in managing member issues within prescribed guidelines.

**The “must-have” skills and qualifications that we’re looking for are**:

- Minimum post-secondary education in finance or business.
- Demonstrated progression into roles with increasing responsibility within the financial services industry, with a minimum of 10 years experience in a managerial position.
- A solid knowledge of financial products and services.
- Excellent interpersonal and communication skills.
- Demonstrated success in business development, with a focus on driving revenue growth.
- Strong leadership skills, with the ability to motivate and inspire a team towards achieving goals.
- Ability to analyze market data and trends to inform strategic decision-making.
- CFP and experience in life insurance and related products is an asset.

If you feel you’re a great fit, let us know why

Suzanne Leonard
Associate Vice President, Human Resources - WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2

**Working at WFCU Credit Union**

For the fourth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly been named one of the Best Workplaces in Canada. Joining WFCU means you will be part of a team committed to providing members with a high level of service, while also supporting the communities we serve to be the best places to live and work.

As an employee of WFCU, you'll have the opportunity to work in a positive, goal-driven, and professional environment. Our award-winning HR philosophy to "hire the best, treat them well, and see them stay" is a point of pride and a key factor in our employees' success and WFCU’s success.

We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and trainin

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