Janitorial Manager

3 weeks ago

Surrey, Canada C&W Services Full time

**Job Title**

Janitorial Manager
**Job Description Summary**

The Janitorial Manager reports to the Senior Manager, Service Delivery, Canada East and is responsible for the following activities:
Position Summary:
Manages the overall activities of an account, with all of its component sites. Ensure the efficient deployment of resources within the account including staffing levels (self-performed or subcontracted), supplies and equipment purchasing, usage and all administrative or contractual obligations to our client and/or the Company.

Essential Tasks and Responsibilities:

- Establishes quality and quantity of work performance standards in accordance with our contractual obligations.
- Works with sites to develop and enact strategies to continuously improve our service delivery performance.
- Ensures the performance of the quarterly key performance indicators in accordance with the customer’s requirements for the collection, compilation and submission of results.
- Collaborates with regional resources to develop and execute revenue increasing streams of service through new business, extra services and/or performance efficiencies.
- Measures performance of accounts against assigned budgets and quality standards.
- Develops and deploys financial strategies to improve profitability without compromising service quality.
- Resolves escalated service delivery problems in collaboration with site management in a timely fashion to the satisfaction of our customer.
- Participates in ongoing management/technical skill development training programs
- Conducts orientation of new management employees, develops Assistant Manager and Supervisor’s skills/abilities and performs goal setting and annual management performance evaluations.
- Maintains a high level of client and tenant relationship across the portfolio.
- Other duties as assigned.

**Requirements**:

- Post-secondary degree/diploma or certificate or experience commensurate however acquired. Three to five years’ experience in custodial operations.
- Previous experience in management of staff (hire/termination and discipline).
- Good interpersonal skills and excellent communication skills.
- Excellent Organizational skills with the ability to handle multiple tasks with multiple parties (subcontractor, employee, tenant, client, union).
- Comfortable with the use of technology (tablets/mobile phone/laptops) for company communications and reference materials, employee data management, Kronos timekeeping and electronic quality audit software.
- Outstanding punctuality/attendance record.
- Custodial Services/Building Maintenance experience.

Work Environment Conditions:

- Ability to drive a company vehicle (valid license required); use of onsite pool vehicle
- Occasional need to receive and respond to customer emergencies on off hours and weekends.
- Occasional need to speak before groups of staff and/or clients.
- Regular need to exercise decision-making with little information.

Physical Working Conditions:

- Ability to move between accounts by vehicle.
- Regular need to walk customer buildings.
- Regular participation in audio/visual conference calls (hearing by mobile device/laptop and/or visual observation of material displayed on same). All devices issued are adaptable with accessibility features for both auditory and visual enhancements.

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