Front Office Supervisor

3 days ago

Toronto, Canada Loews Hotels & Co. Full time

Rising to 44 stories and designed by award-winning architects, Bisha Hotel & Residences is Toronto's newest cultural hub and hotspot. At the center of it all yet unabashedly original, this property is situated in the true heart of Toronto’s Entertainment District. Creative souls, welcome home.

Provide guests with service that anticipates their needs. Guest requests that can not be personally performed by the supervisor are immediately referred to the manager or director. This role will work cross functionally with front office and housekeeping to support guest relations and rooms management.

Job Specific
- Ensures hotel security through key control
- In charge of safety and proper use and storage of hazardous chemicals
- Advises manager of rooms requiring repairs
- Writes work orders for guest room repairs
- Inspects guest rooms to ensure housekeeping standards are achieved
- Trains housekeeping employees in professional knowledge and skills according to the departmental standards
- Housekeeper’s Course Outline, Standards and Procedures
- Makes sure VIP rooms are provided with appropriate extra amenities and services
- Able to perform all duties and responsibilities of housepersons, room attendants and public spaces attendants
- Ensures that employees are committed to all Standards and Procedures and the hotel’s mission statement
- Communicates constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possible
- Solves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND lights all day long; etc.)
- Provides employees an outstanding model of professional conduct, high morale and guest service
- Demonstrates excellent Guest Relations skills
- Performs additional duties and responsibilities as requested
- Ensures that employees turn in lost and found
- Reports any accident that occurs to manager
- Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
- Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.
- Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
- Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
- Greets and interacts with guests in an outstandingly friendly and professional manner
- Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
- Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
- Provides training for employees regarding department policies and procedures, operation of equipment, and daily tasks
- Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
- Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
- Counsels employees regarding both positive and negative aspects of their performance
- Ensures that lost and found items are turned into Security

General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Complies with hotel uniform and grooming standards
- Is polite, friendly, and helpful to the guests, management, and fellow team members
- Attends all appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment, and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with safety regulations and procedures
- Complies with hotel policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes

**Qualifications**:

- Minimum 2-3 years of previous Housekeeping or front office experience required
- Must be able to give direction to Housekeepers
- Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations
- Requires extensive standing, walking, lifting and bending
- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
- Able to work a flexible schedule, including weekends and holidays
- Must be customer-service orientated and have excellent hospitality skills

Physical Demands

It is required by this position that one will be:

- On their feet over 2/3 of the time
- Walking over 2/3 of the time
- Reach with hands and arms under 1/3 of the time
- Using hands to handle, feel or point over 2/3 of the time
- Stooping, kneeling, crouching, crawling under 1/3 of the time
- Using their listening and communication skills over 2/3 of the time.

If you require an accommodation for the recruitment process, please contact Human Resources at
437-800-5957 and a member of our Human

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