Showroom Attendant

7 months ago

Vancouver, Canada Authentic T-Shirt Company Full time

**Job summary**:
**Required Qualifications & Experience**
- Minimum of 2 years’ experience in customer service **or** a sales role
- Excellent communication skills and telephone manners
- Excellent listening and critical thinking skills with the ability to anticipate customer needs
- Ability to take direction well with a desire to learn and grow
- Must be able to multitask through strong organizational skills
- Ability to explain new programs and processes to our customers and a willingness to help them implement changes and improvements
- Working knowledge of basic Microsoft computer programs like Outlook
- Demonstrated ability to meet or exceed work quality and work quantity standards

**Working Conditions**:

- 20 hours per week; occasional overtime required
- Can work well under pressure and meet deadlines in a team environment
- Ability to move actively around the showroom and lift up to 50lbs

**Responsibilities**
- Meet or exceed minimum number of orders, queue time and calls per day
- Maximum 1% of mistakes of the total number of orders taken per month
- Return all messages within 30 minutes of receipt
- Demonstrate outstanding product knowledge, assisting customers in the showroom with finding the right products to meet their needs.
- Assist customers with sample selection, supporting their and our business needs
- Ensure that accuracy levels are maintained in the tracking of customer samples
- Establish and grow business relationships with Owners, Buyers, Inside and Outside Reps while continuing to develop new business relationships with our customers
- Demonstrate ability to teach and sell our marketing tools based on knowledge gained regarding customers marketing desires
- Perform weekly check on outstanding samples
- Assist with online CHAT function answering customer inquiries such as (but are not limited to), product inquiries, product orders, invoices, returns, marketing tools
- Attend meetings and seminars to maintain and expand industry knowledge
- Obtain a complete understanding of account businesses including:

- What type of business is the account ie. Promotional, embroider, etc.
- Who does what for the company
- Who they sell to/target market
- What they buy
- Their needs and expectations
- Other competitors they buy from
- Assist in other areas of the Account Executive department and additional duties as required by management

**Working Relationships & Communications**
- Work in cooperation and communicate effectively with all levels of the staff
- Work effectively and efficiently with little supervision
- Openly communicate any successes, concerns, or problems related to the job
- Be prepared to respond to, and interact on a face-to-face basis, with outside customers as required
- Adhere to current and future company policies and standards to ensure a safe and agreeable working environment
- We thank all applicants for their interest; however, only those considered for an interview will be contacted._

$18.00/ hour

Part-Time

Monday - Friday (10:00 AM - 2:00 PM)

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