Field Service Technician

3 months ago


Toronto, Canada VEGA Instruments, Canada Ltd. Full time

VEGA Canada distributes and services process instrumentation to measure level, density, weight, and pressure. Our products have been making industrial processes safer and more efficient for over 60 years.

As an employee, you’ll find VEGA Canada commits itself to the highest quality standards and respect for the individual needs of employees, customers, vendors, and shareholders.

**Our Mission**: Deliver innovative measurement technology solutions worldwide

**Our Values**: Curiosity, Humanity, Simplicity, Connectivity

**Job Requirements**
- Must have a valid driver's license and be able to drive
- Have the ability to follow all safety protocols and guidelines
- Must be physically able to preform the duties required, including the ability to wear Personal Protective Equipment (PPE) such as hard hats, harnesses, safety glasses and any other required safety gear,
- Be willing and able to comply with all applicable Saftey regulations and polices, which may include and need to shave any facial hair that could interfere with PPE or respiratory protection requirements. The specific grooming standards may vary depending on the site or plant where services will be provided.

**_ This position may require the employee to undergo drug and alcohol testing, depending on the nature of the sites they are required to visit. Failure to pass these tests may result in disciplinary action, up to and including termination of employment.*_**

**What you’ll do**:

- Inspects malfunctioning or damaged products and reviews performance reports and documentation from customers and field representatives to determine nature and scope of problem.
- Analyzes inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Provide remote and on-site technical assistance to help troubleshoot and repair equipment.
- Submits complete service reports for customer invoicing. Submit expense reports within guidelines of company policy.
- Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
- Provide a communication link between the customer and the company to help ensure effective service is provided to the customer.
- Conducts training on Radiation Safety and the safe operation of the equipment and demonstrates skills to trainees, including both team members and customers.

**What you'll need**:

- Associate's degree in electrical, Instrumentation (preferred) engineering technology or equivalent;
- AND 2+ years related experience including a strong electrical background with understanding of basic AC/DC circuits, ability to use basic electrical/electronic tools, such as volt and current meters, and proficient in the use of the basic functions of Microsoft Office;
- OR equivalent combination of education and experience.

**Preferred**:

- 3 years’ experience in previous employment as a Field Service Technician with an instrument manufacturer serving the process industry or as an Instrument Technician within the process industry.
- Understanding of digital process control protocols: Modbus, Profibus, Foundation Fieldbus, and HART protocols are a plus.
- Understanding Electronic communications such as: RS-232, RS-422, RS-485, and IIC Bus

**What makes VEGA a great place to work?**

VEGA Instruments, Canada Ltd. provides a full benefits package including:

- A competitive salary
- Extended Medical, Dental, Life, and Disability benefits available on day one
- Day 1 Competitive GRSP with a company match to help you reach your retirement goals
- Other perks include paid time off, holiday pay, tuition assistance, and training opportunities.
- Company Vehicle & Fuel Card
- Company cellphone
- A free trip to VEGA Germany to experience our Home of Values Event

VEGA Instruments, Canada Ltd. is proud to be an Equal Opportunity employer. It is our policy that we will not discriminate against any person based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, or veteran status.



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