Sga Analyst

**About IntouchCX**

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**About the Job**

We are changing the way people think about customer service, and we need your help

**As SGA Analyst, You Will**
- Manage financial planning, budgeting, and forecasting for key expense accounts, including but not limited to salaries & fringe benefits, occupancy, systems, marketing, and travel across the global departments
- Create variance analysis reports and financial models for executive consumption and decision making
- Lead real-time financial performance monitoring
- Escalate any financial issues to management
- Provide recommendations to department leaders and executive to improve financial performance execution on key areas of spend
- Provide recommendations to improve forecast accuracy and timeliness
- Develop new processes and models to capture and report on data more efficiently
- Present detailed monthly financial reports to managers
- Use popular financial planning and analysis software to build reporting, dashboards, specific to each department receiving support
- Collaborate with senior members of the accounting and finance teams, as well as department leaders who are responsible for significant spend

**Requirements**:
**As SGA Analyst, You Have**
- Post-secondary education in Business Administration, Economics, or similar discipline
- CPA designation
- Strong knowledge and background in financial analytics, including forecasting and budgeting
- Analytical and problem solving experience with attention to detail
- Advanced Excel knowledge
- Advanced skills with a financial planning, modelling, and reporting/dashboard tool (Workday Adaptive experience is preferred)
- Intermediate to advanced Microsoft PowerPoint skills
- Proven ability to work effectively in a team environment as well as independently with mínimal supervision
- Proven interpersonal and communication skills to develop internal relationships/ partnerships with multiple stakeholders
- Exceptional organizational and multitasking skills, with the ability to complete tasks quickly in a high energy environment
- IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

**Benefits**

**Benefits of Working as a SGA Analyst**
- Competitive salary at $85,000 CAD (dependent on experience, certifications, and portfolio)
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities