Field Service Technician

2 weeks ago

Kingston, Canada Lonza Full time

Canada, KingstonToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Lonza’s Kingston site is part of our Personalized Medicine business unit which aims to make cell and gene therapies accessible to all patients. Specifically, our team develops and distributes the Cocoon® Platform which addresses challenges in cell therapy manufacturing as a functionally closed, automated, and scalable solution for personalized therapy manufacturing. We are a team with a great mission, a high level of excitement and resources to accomplish our goals

Cocoon® Platform - the next level in patient-specific cell therapy manufacturing - YouTube

Cocoon® Platform | Cell Therapy Manufacturing | Lonza

As a Field Service Technician, you will be required to schedule and complete service events for instruments in-house at Lonza facilities, as well as to those in the field, in order to minimize down-time of related cellular manufacturing processes. This is a newly added role to our Kingston team so there will be opportunity to assist with development of service-related documentation, manuals, training and online documentation systems.

The role is based in Kingston ON, with a 50% travel demand and flexibility to work from home from time to time.

**Key responsibilities**:

- Schedule and ensure successful completion of service events in your geographical territory
- Dispensation of parts to customer site for instrument upkeep
- Complete documentation paperwork providing a record of service activities, replaced parts, disposition of quarantined components, and any other deviations from standard service protocol
- Collaborate with Service Coordinator to perform root cause investigations, contribute to discussion of revision of service procedures based on gathered service data

**Key requirements**:

- Hands-on engineering/technician work (1-4 years)
- Bachelor’s Degree or equivalent experience in lieu of degree
- Experience with integrated systems and troubleshooting electrical, mechanical and/or software systems
- Strong communication skills
- Build and maintain good working relationships with internal teams and customers
- Ability to prioritize urgent and time sensitive tasks
- Confidence to work independently
- Attention to detail and comfort with measurement tools
- Must be willing/able to travel 50%, including Canada, US and overseas (on occasion)

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

**Reference: R52434**:

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