Automation & Integration Manager

1 month ago

Cambridge, Canada Challenger Motor Freight Inc. Full time

**Envision**:
Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

**We offer the following in our search for engaged employees looking to become part of a successful team**:

- A continuous learning environment that develops your individual career goals
- A continuous improvement environment where all ideas are explored
- Engaged coaches and mentors who will provide guidance but also allow autonomy
- Team atmosphere
- Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
- Support of professional memberships and certifications
- Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm
- This position has the flexibility to work remotely; based on business needs, ad-hoc travel to the Corporate Office may be required

**The Opportunity**:
The Automation & Integration Manager is responsible for identifying, designing, and implementing automation and integration solutions for business processes across the organization. Leading a small yet needle-moving team, you will consult with business stakeholders, IT peers, and technology integration partners to understand the current state of the processes, analyze the opportunities and deliver end-to-end future state solutions that enhance our users workdays by removing repetitive tasks and smartly automating from the back-end where possible.

The role will be responsible for design, development and implementation of automations and integrations that are robust, reliable, and scalable to support Challenger’s digital journey by working with Managed Integration Partners & developing internally to translate functional requirements into technical solutions.

The individual will coordinate with a variety of internal and external stakeholders to deliver projects and solutions that align with the vision, meet customer needs, and are delivered in a consistently high-quality standard. Using a customer centric approach, the Automation & Integration Manager will look to leverage Design thinking and Agile methodologies to assist in corporate strategic project management.

**Key Accountabilities**:** Process Improvement & Implementation of Automations - 45%**
- Use design thinking methodologies to identify, analyze and document current business processes.
- Manage the creation of action plans and technical solutions to implement automated/streamlined processes and technical product solutions designed to increase operational efficiencies and reduce waste.
- Leverage Low-Code Applications like UiPath and Power Platform coupled with SQL to provide technical solutions to end-users throughout the company.
- Steer citizen developers and business partners to ensure consistent and reliable scripts and service through the Center of Excellence governance.
- Ensure all automations are compliant with security directives and policies.
- Participate in technical discussions and develop strategies to solve technical challenges.
- Research new technologies bringing process efficiencies and economic value to the business.

**API and EDI Data Integrations - 30%**
- Develop and oversee Blockly-based Automations in our Customer and Carrier Portal
- Develop API Integrations using Blockly-based workflow
- Troubleshoot and Root Cause challenging TMS related issues using SQL Server to understand store procedures and help enable the BI and Development Team members as needed on complex issues
- Understand and oversee customer score cards to ensure required thresholds are met by providing timely and quality data for Integration and process scores

**Project Management - 20%**
- Manage staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
- Oversees the coordination and prioritization of support tickets using Jira and projects detailed in Deadline Management Smartsheet.
- Manage the entire lifecycle of specific projects, ranging from strategic planning initiatives to tactical activities.
- Facilitate stakeholder meetings and forums in order to solicit feedback, input, and expectations; incorporate these into corporate strategic project plans.
- Define project requirements and scope, acquire project resources, and supervise the efforts of project team members.
- Facilitate discussions on requirement prioritizations, at the minimum following the Moscow p

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