Assoc., Expérience Client

2 months ago


Surrey, Canada TD Bank Full time

Lieu de travail:
Surrey, Colombie-Britannique, Canada

Horaire:
15

Secteur d’activité:
Services bancaires personnels et commerciaux

Détails de la rémunération:
Description du poste:
KEY ACCOUNTABILITIES

CUSTOMER
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
- Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
- Requires a broad knowledge regarding basic product suite of business supported
- Evaluates and recommends customer solutions from established options
- Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
- Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion
- Impacts team results through the quality of the services or information provided to customers
- Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
- Requires working knowledge and skills developed through formal training or work experience
- Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION
- High School diploma and/or
- 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred

À propos de nous:
La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.

La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. En parallèle de l’évolution de nos activités et de notre stratégie, nous innovons afin d’améliorer l’expérience client et de créer des capacités pour façonner l’avenir des services bancaires. Que vous ayez plusieurs années d’expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs. Not



  • Surrey, Canada Tesla Full time

    Tesla participates in the E-Verify Program What to Expect - The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors,...


  • Surrey, Canada New York Painting and Coating ltd. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Advise clients on advertising or sales promotion strategies - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain the type and cost of services offered - Receive and log complaints - Sell...

  • Account Manager

    1 month ago


    Surrey, Canada FRC ENTERPRISES INC. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Tasks**: - Identify clients' financial goals and objectives - Supervise staff - Analyze clients' financial records - Develop financial plans for clients - Make recommendations concerning cash management, insurance coverage, investment...

  • Account Manager

    2 months ago


    Surrey, Canada F R C LOGISTICS LTD. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Tasks**: - Identify clients' financial goals and objectives - Supervise staff - Analyze clients' financial records - Develop financial plans for clients - Make recommendations concerning cash management, insurance coverage, investment...

  • Account Manager

    1 month ago


    Surrey, Canada F R C TRANSPORT LTD Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Tasks**: - Identify clients' financial goals and objectives - Supervise staff - Analyze clients' financial records - Develop financial plans for clients - Make recommendations concerning cash management, insurance coverage, investment...

  • Insurance Agent

    2 days ago


    Surrey, Canada Scott Road Insurance Services Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Establish client insurance coverage, calculate premiums and establish method of payment - Monitor insurance claims and respond to clients' enquiries - Sell automobile, fire, health, life, property, marine, aircraft and other types of...


  • Surrey, Canada Shristi System & Solutions Inc Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources to recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service - Deliver...


  • Surrey, Canada Standard Plumbing & Heating Ltd. Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Identify and solicit potential clients - Assess client's needs and resources to recommend the appropriate goods or services - Estimate costs of installing and maintaining equipment or service - Prepare...


  • Surrey, Canada Global One Data Inc. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Confer with clients to identify requirements - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Resolve conflict situations - Consult with...


  • Surrey, Canada Captain Foods ltd. Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Asset languages**: - Mandarin - Chinese **Tasks**: - Reach to clients after sale or signed contracts to provide ongoing support - Provide customer service - Advertise and/or promote products, sales or services - Provide clients with presentations on the benefits and uses of...

  • Hairdresser

    1 week ago


    Surrey, Canada Dream Girls Hair and Beauty Studio Ltd. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Advise clients on beauty care treatments - Cut and trim hair according to client's instructions or preferences - Provide custom hair and scalp treatment - Shampoo customers' hair - Provide other hair treatment, such as waving, straightening and tinting...


  • Surrey, Canada Follow Soft Inc. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Answer written and oral inquiries - Arrange for refunds and credits - Issue receipts and other forms - Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and...

  • Nail Care Technician

    2 weeks ago


    Surrey, Canada Icon Nails & Spa Ltd. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Make custom designs for clients - Provide general information to customers on beauty products - Clean, trim and polish nails - Provide gel and acrylic nail extensions - Schedule and confirm appointments - Manicures - Pedicures **Personal...

  • Insurance Agent

    1 week ago


    Surrey, Canada Ikk Financials Ltd. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Assess potential institutional, business or individual client markets - Calculate premiums - Establish client insurance coverage - Establish method of payment - Identify potential markets - Ensure appropriate forms, medical examinations and other policy...

  • Home Support Worker

    2 weeks ago


    Surrey, Canada DARSHAN KAUR GADDU, SATPAUL SINGH GADDU Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work site environment**: - Non-smoking **Work setting**: - Work in employer's/client's home **Tasks**: - Administer bedside and personal care - Assist clients in water (i.e. pool) - Assist clients with bathing and other aspects of personal hygiene - Assist in...

  • Barber

    1 week ago


    Surrey, Canada SUKH HAIR & BEAUTY SALON LTD. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Cut and trim hair according to client's instructions or preferences - Shampoo customers' hair - Shave and trim beards and mustaches - Provide other hair treatment, such as waving, straightening and tinting and also provide scalp conditioning massages -...


  • Surrey, Canada V Migrate Canada Consultancy Inc Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Advise clients on advertising or sales promotion strategies - Assist in the preparation of brochures, reports, newsletters and other material - Gather, research and prepare communications material - Prepare and/or deliver educational, publicity and information programs, materials and...

  • Pharmacy Technician

    1 month ago


    Surrey, Canada People's Pharmacy Full time

    Education: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - or equivalent experience **Tasks**: - Help with scheduling and workflow - Bill third party insurers - Ensure the information on prescriptions is accurate, enter client information in databases and prepare...

  • Live-in Caregiver

    3 days ago


    Surrey, Canada Naginder Singh Sidhu Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Work in employer's/client's home **Tasks**: - Assist clients with bathing and other aspects of personal hygiene - Feed or assist in feeding - Perform light housekeeping and cleaning duties - Provide companionship - Provide personal care - Shop...

  • account manager

    2 months ago


    Surrey, Canada FRC ENTERPRISES INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceTasksIdentify clients' financial goals and objectivesSupervise staffAnalyze clients' financial recordsDevelop financial plans for clientsMake recommendations concerning cash management, insurance coverage, investment planning, retirement and estate...