Operations Analyst

**About Us**:
We are looking for an Operations Analyst to join our team.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**Job Duties**:

- ERS claims administration
- Creation and maintenance of department SOP’s specific to payables both to Members and ERS contract network.
- ERS Payroll processing & call audits including support of the Mileage BOT.
- ERS Reciprocal processing & audits.
- ERS Call adjustment review and approval.
- Preparation and delivery of reporting to Senior Leadership Team surrounding ERS payables including recommendations for cost reduction/management.
- Support Manitoba Fleet Manager with the implementation and monitoring of operational controls.
- Serving as SAP Subject Matter Expert (SME) for Operations Efficiency, Reporting & Insights.
- Preparing test cases for Operations Efficiency, Reporting & Insights and assisting Manager SAP Business Systems with User Acceptance Testing (UAT).
- Completing root cause analysis related to system issues with customer impact or potential for control failure.
- Preparing Business System Requirements documents as directed.
- Liaising with IT & SAP Business System Owner as required.
- CCG Data Stewardship activities including
- Membership Production Vendor audit (Gilmore), including escalating issues to IT.
- Work with Reporting & Analytics on automation of business transaction audit
- Completing business transaction audit review and analysis for provision to Leadership
- Complete all payment investigations and corrective actions.
- Complete NSF investigations and corrective actions.
- Complete credit card chargebacks investigations and submit appeals to Moneris where appropriate.
- Review untraceable payments for allocation or return to financial institution.
- Responsible for conducting payables review ($1.8M+ annually) including creating credit/debit adjustments, submission of stop payments and requests for reissue.
- Working with Finance & Accounting on Membership payment related items.
- Support business units with operational/financial control audits as required.
- Provide control recommendations to Leadership team
- Recommend system/process changes to support operational control
- Assist the Special Investigations Unit with internal investigations

**JOB REQUIREMENTS**:

- Post-secondary diploma or degree.
- Preference for post-secondary education in finance/accounting, math, statistics or a related field
- Completion of or willingness to complete Microsoft Office Professional certification.
- Completion of or willingness to complete Lean Six Sigma (Green or above).
- Completion of or willingness to complete Information Mapping Professional Certification.

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.