Service Advisor

2 weeks ago

ChathamKent, Canada Volkswagen Chatham Full time

Volkswagen Chatham is looking for a **Service Advisor**

When customers come to Volkswagen Chatham, they look to us to provide unmatched customer care and an experience that’s second to none. If you share our passion for representing a high-quality brand, we would like to hear from you.

**Duties and responsibilities**:

- Scheduling appointments, opening Repair Orders, preparing estimates and invoices, maintaining constant communication with each customer on the status of their vehicle.
- Providing detailed accurate descriptions to Technicians for diagnosis
- Presenting estimates for repairs and informing customers of maintenance needed
- Must be committed to delivering excellent service and value to the customer.

**Required skills and behaviours**:

- Capable experience with active listening, accommodating needs and showing empathy.
- Strong presentation skills and ability to communicate concepts and ideas.
- Ability to work in a fluid, dynamic team environment where tasks change daily and priorities are oftentimes directed by our customers.
- High level of accuracy while working under specific deadlines.
- Good attitude.
- Professional manner.
- Strong work ethic.
- Proven organizational and multitasking skills.
- Experience with data entry.
- Good analytical skills.

**Required qualifications**:

- High School or equivalent
- Excellent communication skills
- Previous Service Advisor experience (1 year preferred)
- Valid Ontario driver's license with clean abstract
- Computing skills including use of Microsoft Outlook, Windows, Internet navigation

**What we offer**:

- Fun work environment and excellent company culture.
- A very competitive pay plan with exceptional earning potential.
- Working with experienced technicians.
- With 7 locations in the Automotive Group across Ontario, there is an incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure the success of new members.
- Achievable bonus structure
- Group Health/Dental/Life/LTD Insurance
- Group RRSP Matching program

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