Veterinary Receptionist

**Job Summary**

The veterinary receptionist is the “face” of the clinic. This position demands the utmost standards of professionalism and communication. The veterinary receptionist is responsible for proper scheduling, administrative duties, pet care, and office maintenance

**Job Duties and Responsibilities**

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- Requires you to be knowledgeable on the best care practices, our protocols, our offers, packages, and services at Basinview Animal Hospital
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Answer and triage phone calls from clients.*
- Schedule appointments and schedule procedures.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Developing a professional yet, friendly relationship with clients
- Client education in our services, offered products, and wellness plans
- Assist in cleaning the hospital including but not limited to keeping reception desk area, bathrooms, exam rooms, staff room boarding and kennels if needed.
- Ensure clients and patients are put in clean exam rooms following Bedford Cat Cinic’s protocols
- Process Payment transactions and daily reconciliations
- Maintain proper documentation in electronic medical record.
- Relay appropriate information to/from clients to doctors and/or management.
- needed to effectively use Ezyvet
- Other duties as assigned by doctors or management
- Inventory control by correctly handling palatability refusal on food items / applicable over the counter items
- **we typically have a person to answer phone calls but should we be short staffed or it is busy we require the receptionist to help answer calls in an appropriate manner**

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**Years of Experience**

Minimum required education:

- GED
- 2+ years customer service preferred