2024 Winter Wmc Salesforce Migration Specialist

2 months ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

NOTE: This position requires mandatory travel across Canada as well as in-person office work. There will be opportunity to work from home when not travelling.

Winter students will operate as Migration Specialists to help facilitate the switch from ClientView CRM tool to Salesforce within the branches. Winter students will travel to branches across Canada to help onboard employees to the new tool and triage support needs. When not in branches physically, Winter Students will support branches remotely (either in Head Office or from home).

NOTE: This position requires mandatory travel across Canada as well as in-person office work. There will be opportunity to work from home when not travelling.
- Travelling to branches across Canada to support Salesforce migrations
- Meet with branch teams to support and assist in their individual switch between ClientView (old CRM) and Salesforce (new CRM).
- Will be provided with a migration "playbook" to help answer common migration questions when possible, or direct the questions to the appropriate channel
- Migration Specialists will be trained on Salesforce to help support set up of templates, reports, personalized views etc.

**Job Skills**

Business Analysis, Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Project Development, Software Applications, Software Projects, Taking Initiative

**Additional Job Details**

**Address**:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Student/Coop (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2023-11-01

**Application Deadline**:
2023-11-15

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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