Business Systems Analyst

1 week ago

Toronto, Canada Northbridge Financial Corporation Full time

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Northbridge.

Business Systems Analyst

Location: Toronto

The Business System Analyst is responsible for participating in systems process analysis, needs assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business initiatives on projects of an increasingly complex nature and/or business area.

You’re great at:

- Work with expert users and business representatives to determine business requirements that must be met through enhancements in technology.
- Implement and contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project life cycle.
- Review, analyze and define current/future state processes and contribute to the development of specifications and testing for all identified development, system modifications, and installations.
- Develop detailed technical specifications for enhancements to provide developers with clear guidelines for development of software that will meet user requirements.
- Performs and assists with analysis workshops with clients to define business, process, functional requirements and data element requirements.
- A MUST requirement is writing FRD, BRD, Test Cases and other documents for multiple projects.
- Coordinate with developers and quality assurance analysts to test software changes and ensure that functionality meets stated user requirements.

You have:

- Prior experience with Microsoft Dynamics CRM (Sales, Marketing, Customer Service) or similar is a must.
- Must have a strong sense of business process and provide best practice strategies for Microsoft Dynamics CRM.
- Experience with Microsoft Power Platform (Power Apps, Power Automate, Power Virtual agents/chatbots) is an asset.
- Experience in working with Azure DevOps and good understanding of agile practices for project/solution delivery is an asset.
- Demonstrate ability to work in a team and to lead and manage the members.
- Post-secondary education in a related field (i.e. Computer Science, Business Administration) or equivalent combination of education and experience.
- Minimum 5 years of Business Systems experience.
- Minimum 1-3 years of project management experience.
- Knowledge of insurance, business, and technical areas; Property and Casualty Insurance experience preferred.
- Knowledge of industry trends and technologies, with a focus on staying up-to-date with the latest developments in relevant technologies

We’re great at putting you first by:

- You get to work from the office and at home (50/50), so you can manage both worlds with the ease and flexibility you need.
- We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more
- We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
- We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
- We care about the community and support the causes you believe in with donation matching and team volunteer days.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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