Customer Account Manager
3 weeks ago
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us
If you are seeking to be a part of a family, this is the place for you
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
**Key responsibilities**
- Service delivery & customer satisfaction
- Drive operational excellence across Maersk product teams
- Identify and hold operational leadership accountable to customer program deliverables
- Partner with commercial counterpart for strategic roadmap setting and account growth planning
- Establish and track goals, metrics, and indicators for success for the global program
- Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruption
- Network, collaborate, and utilize the global community across all product teams to deliver Maersk’s ‘end to end’ solutions
- Establish and foster data driven relationships with clients, focusing on joint strategic vision and initiatives, ensuring top to top leadership engagement and support and proper escalation matrices in place where needed.
- Product & Profitability
- Collaborate with responsible operational teams on IOPs and identify optimization or efficiency opportunities
- Identify value added solutions for the customer and Maersk
- Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio; collaborating with internal project owners accordingly
- Continuously seek to improve and optimize automation initiatives, including maintaining and/or enhancing EDI customer exchange and AI capabilities.
- Responsible for identifying and reducing program operating cost
- Facilitate monthly and quarterly business reviews with Senior Executive client teams
- Adapt communication style when working with all levels of the organization
- Lead and influence various client teams of the organization across business units
- Participate in workstreams and high impact project opportunities aimed to improve our community’s quality ofwork experience
- Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables
- Partake in setting team’s objectives and proactively provide recognition and feedback
- Participate in Program Management meetings, calls and share best practices.
- Help Maersk become a great place to work
**We are looking for**
- Bachelor Science degree preferably in Business/Logistics/Engineering
- 3+ years relevant experience with a proven track record in operational management
- Committed, independent, and self-motivated; has enthusiasm for challenging work
- Passion for driving Operational Excellence in the business
- Ability to work in a matrix organization, build strong relationships, and influence decision making.
- Proven and sustained track record of delivery, with focus on driving results through others
- Experience of working with wide variety of complex operational and commercial challenges
- Being a team player and able to collaborate with local & regional teams
- Knowledge of risk management & Lean tools with the ability to identify activities
**Company Benefits**:
- Medical
- Dental
- Vision
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more
Pay: $75,000.00-$90,000.00 per year
Work Location: In person
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