Member Experience Associate
6 months ago
Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**.
We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you
In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.
Your availability: Monday - Friday, 9:00am - 5:00pm
We’ve got so much more we want to tell you, so here it goes:
**Role**
Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:
- Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
- Provide exceptional customer service to retail operations (cafe and pro-shop)
- Ensure cleaning duties are completed and maintained in a safe and timely manner
- Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
- Responsible for all sales transactions
- Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
- Assists with member experience events throughout the club as needed
**Qualifications**
- High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
- 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
- Current CPR & First Aid are required and must be maintained through employment
**Perks**
We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.
Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values**:Care**, **Commitment**,** Authenticity**,** Diversity**, and **Work Ethic**. Over the next several years, we plan to do the same. Our promise at Movati is to help you feel **welcome**, feel **comfortable**, and feel **healthy**.
-
Member Experience Associate
3 months ago
Guelph, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Member Experience Associate
2 months ago
Guelph, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Member Experience Associate
5 months ago
Guelph, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Member Experience Associate
5 months ago
Guelph, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Member Experience Associate
5 months ago
Guelph, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Store Team Member
2 weeks ago
Guelph, Ontario, Canada Savers Value Village Full timeRole OverviewWe're seeking a Store Team Member to join our team at Savers / Value Village.About the JobThis is a fantastic opportunity to be part of a purpose-driven company with a business model that benefits both people and the planet.The Sales Floor Associate role involves creating an exceptional customer experience, engaging with customers and donors,...
-
Sales Associate
1 week ago
Guelph, Ontario, Canada ROYAL CITY FINE SERVICE INC Full timeJob TitleSales Associate - Retail ExperienceAbout the RoleWe are seeking a Sales Associate to join our team at ROYAL CITY FINE SERVICE INC. As a Sales Associate, you will be responsible for assisting customers with their shopping needs and providing excellent customer service.ResponsibilitiesAssist customers with purchases, including answering questions and...
-
Retail Store Associate Team Member
3 weeks ago
Guelph, Ontario, Canada Savers Value Village Full timeAbout the RoleSavers / Value Village is looking for a Retail Store Associate to join our team. As a Retail Store Associate, you will be responsible for creating an awesome experience for our customers, donors, and team members.Key ResponsibilitiesCelebrate uniqueness and promote a diverse and inclusive work environmentWork with a purpose-driven company that...
-
Member Services Support Associate
2 months ago
Guelph, Canada Your Neighbourhood Credit Union Full timeMember Services Support Associate Posting #:24-58 Location: Guelph **Job Type**: Regular Full-Time Job Grade: 4 ($51,377.49 - $60,444.17) Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal? Here at Your...
-
Customer Experience Associate-edinburgh
6 months ago
Guelph, Canada Scotiabank Full timeRequisition ID: 188889 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Customer Experience Ambassador
2 weeks ago
Guelph, Ontario, Canada Savers Full timeAt Savers, We're Proud of Our Unique Work EnvironmentWe strive to create an exceptional experience for our customers, donors, and team members. As a Merchandise Processing Associate, you will play a vital role in achieving this goal.
-
Sales Associate
1 week ago
Guelph, Ontario, Canada EMCO Corporation Full timeOverviewAs a Sales Associate at EMCO Corporation, you will play a vital role in delivering exceptional customer experiences in our plumbing, HVAC, waterworks, and industrial products showrooms. Your expertise in product selection and design advice will drive sales growth and exceed customer satisfaction.
-
Member Services Support Associate
1 month ago
Guelph, Ontario, Canada Your Neighbourhood Credit Union Limited Full timeJob Title: Member Services Support AssociateAt Your Neighbourhood Credit Union Limited, we are seeking a highly motivated and customer-focused Member Services Support Associate to join our team. As a key member of our branch team, you will be responsible for providing exceptional service to our members, building strong relationships, and supporting the...
-
Protective Services Associate
1 week ago
Guelph, Ontario, Canada Loblaw Companies Limited Full timeJob Profile: As a Protective Services Associate, you will play a vital role in ensuring the safety and security of our customers and employees at Zehrs, 297 Eramosa RD, Guelph ON.
-
Store Experience Leader
2 weeks ago
Guelph, Ontario, Canada Ricki's and Cleo Full timeJob Summary:Celebrate your passion for fashion by leading our store team as a Shift Manager with Ricki's and Cleo. As a key member of the management team, you will drive sales growth, foster an exceptional brand experience, and support day-to-day operations.About Us:Ricki's and Cleo is a national specialty brand featuring apparel with a focus on workwear for...
-
Customer Experience Specialist
2 weeks ago
Guelph, Ontario, Canada Savers Full timeCompany OverviewSavers, a leading thrift store operator in the US, Canada, and Australia, champions reuse and inspires a second-hand culture.We supply our stores with gently-used items donated by the community to local non-profits, redirecting waste and funding their programs. Our mission is to make sustainable fashion accessible to all.Career Path and...
-
Retail Store Associate
2 weeks ago
Guelph, Ontario, Canada Savers Value Village Full timeCompany OverviewSavers / Value Village is a purpose-driven company with a business model that people love for our impact on both the planet and local communities.We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. Our mission is to champion reuse and inspire a future where...
-
Dexterra Group Food Service Associate
1 week ago
Guelph, Ontario, Canada Dexterra Group Full timeCompany Overview:Dexterra Group is a leading provider of exceptional customer experiences in the hospitality industry. We pride ourselves on creating innovative solutions that bring our clients to shine.About the Role:We are seeking a highly motivated and dedicated Food Services Associate to join our team. As a key member of our food services function, you...
-
Associate
6 months ago
Guelph, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** If you want to jump into an entrepreneurial environment, work on complex solutions for high net worth clients, and get exposed to some of the most experienced Associates, Advisors, and Financial Planners in the country, then you should definitely read on! The Elinesky Schuett Private Wealth team of RBC Dominion...
-
Associate
1 month ago
Guelph, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** If you want to jump into an entrepreneurial environment, work on complex solutions for high net worth clients, and get exposed to some of the most experienced Associates, Advisors, and Financial Planners in the country, then you should definitely read on! The Elinesky Schuett Private Wealth team of RBC Dominion...