Retail Team Lead

5 months ago

Mirabel, Canada New Balance Full time

**Who We Are**:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

**QUI NOUS SOMMES**

Depuis 1906, New Balance a permis aux gens grâce au sport et à l'artisanat de créer un changement positif dans les communautés du monde entier. Nous innovons sans crainte, guidés par nos valeurs fondamentales et animés par la conviction que les conventions étaient censées être remises en question. Nous favorisons une culture dans laquelle chaque associé se sent accueilli et respecté, où les dirigeants et les créatifs sont inspirés à façonner le monde de demain en prenant des mesures audacieuses aujourd'hui. À New Balance, Nous Avons Maintenant.

**MISSION D'EMPLOI**
En tant que membre de l'équipe de direction de New Balance Retail, les chefs d'équipe de vente au détail à temps plein aident à des tâches telles que l'ouverture / fermeture du magasin, la conduite des résultats, les tâches opérationnelles et la fourniture d'une expérience de classe mondiale pour nos clients. Vous donnerez l'exemple grâce aux compétences de base de New Balance.

**PRINCIPALES RESPONSABILITÉS**
- Soyez une présence de leadership positive sur le plancher de vente tout en communiquant et en coachant professionnellement avec tous les associés
- Être axé sur les résultats dans l'atteinte de nos indicateurs de performance clés de magasin grâce à la formation et au développement de nos associés
- Peut aider le directeur du magasin à créer l'horaire et à prendre les devants dans les déménagements de plancher
- Offrez une excellente expérience client en utilisant notre modèle de service INVITÉ
- Être sain sur le plan opérationnel, ouvrir / fermer le magasin, le contrôle des stocks, les procédures opérationnelles
- Participer au recrutement, aux entrevues et à l'embauche des meilleurs talents
- Suivre les règlements en matière de sécurité et de rapports, y compris les procédures de levage appropriées

**CONDITIONS REQUISES POUR RÉUSSIR**
- Doit être âgé de 18 ans ou plus
- 2 ans d'expérience de supervision de la vente au détail préférés
- Diplôme d'études secondaires ou expérience scolaire équivalente
- Capacité de leadership démontrée
- Solides compétences en matière de service à la clientèle et de communication verbale
- Volonté de travailler selon un horaire flexible pour répondre aux exigences d'un commerce de détail prospère, ce qui peut impliquer de travailler les week-ends et les jours fériés
- Capacité de : soulever 4 lb fréquemment ; soulever un maximum de 8 lb à l'occasion ; s'agenouiller ou s'accroupir fréquemment ; déplacer les boîtes de produit jusqu'à 50 lb (avec de l'aide si nécessaire) ; se tenir debout pendant de longues périodes de temps ; grimper à des échelles à l'occasion ; monter et descendre les escaliers fréquemment (selon l'endroit)
- **JOB MISSION**
As part of the New Balance Retail Leadership Team, full time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies.

**MAJOR RESPONSIBILITIES**
- Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
- Be results driven in achieving our store key performance indicators through training and development of our associates
- May assist store manager in creating the schedule and taking the lead in floor moves
- Deliver a great guest experience utilizing our GUEST service model
- Be operationally sound, opening/closing the store, inventory control, operational procedures
- Be involved in recruiting/interviewing/hiring of top talent
- Follow safety and reporting regulations, including proper lifting procedures

**REQUIREMENTS FOR SUCCESS**
- Must be 18 years of age or older
- 2 years’ retail supervisory experience preferred
- High school diploma or equivalent educational experience
- Demonstrated leadership ability
- Strong customer service and verbal communication skills
- Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
- Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

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