Participant Resident Support Worker

1 month ago

Squamish, Canada Squamish Helping Hands Society Full time

Be part of our inspiring mission-driven team at Squamish Helping Hands Society.

We are a registered charity operating in the Sea to Sky region, based in Squamish. We believe in being part of a community where everyone matters, and where housing and access to food are human rights.

Ultimately, we want to create “a safe and healthy community for all”. We feel we can only do that by meeting people where they are and helping them to create capacity building plans for themselves leading them to where they want to go. We are a community where we believe that everyone has something to contribute, and that consequences help inform our choices.

**Job description**:
Front Line Workers at Squamish Helping Hands form the core team that provides support, information, crisis intervention, and ensures the safety of program participants. Front Line Workers employ best practices to reduce harm associated with substance use and engage with individuals to inform, refer, and support participants. Workers use a non-judgmental trauma informed approach to enhance the knowledge, skills, resources and supports for individuals to be safer and healthier.

The Front Line Worker reports to the manager[s] or designate, and works in accordance with the mission, values, philosophy, and policies of the Squamish Helping Hands Society.

Duties and responsibilities include participant support and education, maintaining a clean and safe environment, food preparation and distribution, supplies distribution, volunteer support, room checks, referrals, record keeping and daily professional communication using a computer.
- Also, a Front Line Worker:_
- Participates as a team member, follows employee guidelines, policies and procedures and communicates effectively with clients, volunteers, and staff.
- Attends meetings and required training.
- Performs a variety of cleaning and disinfection duties such as sweeping and mopping floors, cleaning washrooms, dusting, wiping, garbage removal, recycling, doing laundry, and various other tasks.
- Performs a variety of duties related to donations of food, clothing and other materials including accepting, organizing, cleaning, distributing and record keeping.
- Performs intake interviews with clients, delivers guidelines and policies to clients, records daily statistics and updated shelter stay lists.
- Observes clients, volunteers, staff, guests to ensure a safe environment by performing duties such as reporting unsafe conditions, incidents and/or behaviors; site monitoring (including regular perimeter walks); dealing with emergencies.
- Support clients with referrals, donated goods, community information, and shelter services.
- Maintains confidentiality of clients, volunteers, and staff.
- Follows specific shift “To Do” list.
- Records shift summary in Communication Book - highlighting need to know information, events, and incidents.
- Performs other related duties as assigned.
- Education, Training and Experience_
- Diploma in a related human / social service field
- One (1) year recent related experience
- Level 1 First Aid Certification - mandatory
- Driver’s License
- An equivalent combination of education, training and experience may be considered.
- Additional preferred Assets - training in: Crisis Intervention Skills; Conflict Resolution; Harm Reduction; Trauma informed Practice; Hostile interactions/De-escalation skills.
- Skills and abilities_
- Demonstrated ability to work independently and within a team environment.
- Demonstrated ability to communicate effectively both verbally and in writing.
- Demonstrated ability to work and communicate using a computer - Microsoft, online communication, related apps etc.
- Demonstrated physical/ mental ability to perform the duties of the job.
- Demonstrated ability to operate related equipment.
- Demonstrated suitability to work with disadvantage and challenging adults in a diverse environment.
- Demonstrated ability to be open-minded and non-judgmental.
- Demonstrated ability to organize work.
- Demonstrated ability to take direction from others.
- Demonstrated ability to understand and maintain client/ worker boundaries.
- Demonstrated ability to work with others effectively.
- Working with us you can enjoy:_
- An amazing, friendly, and emotionally intelligent team.
- A great community - Squamish is for the adventurous.
- Free meals on site.
- Casual dress policy.
- A wonderful new facility

**Job Type**: Part-time

Pay: From $25.95 per hour

Expected hours: 16 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- working with homeless and at-risk individuals: 2 years (preferred)

Work Location: In person

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