Service Operations Coordinator

2 months ago

Burlington, Canada Thermo Fisher Scientific Full time

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

**Discover Impactful Work**:
You will provide administrative support for Contract Sales and Customer Service.

**Location Specific Information**:
This is an on-site role, working out of our Burlington office.

**A Day in the Life**:
**1. Top Job Functions**:

- Entry, processing and reconciliation of standard and non-standard service and sales orders.
- Review Service contracts, Terms and Conditions, delivery terms, booking, billing address and other details pertaining to orders.
- Review Import/Export compliance criteria
- Order and project issue coordination - Ensure that orders are accurate and complete. Any order deficiencies or issues are resolved together with the appropriate parties
- Support Integration team - Creation/initiation of LOR (order received, initiate the process and book order)
- Build and run reports on order/process quality and efficiency metrics

**2. Customer communication**
- Work with purchasing agents on the customer side.
- Assist with contacting customers regarding shipping dates/changes and special shipping arrangements for standard orders. Update orders to reflect new ship dates
- Customer Allegiance - Own process for gathering CAS.
- Lead survey templates and content
- Ensure timely initiation of surveys
- Provide regular reports to collaborators, such as sales, service, operations, and marketing.

**3. Internal business processes**
- The validation process for integrated system asset data. Ensure information is gathered correctly, such as serial numbers, warranty start and expiration date, etc.
- Coordinate NDAs and contract filing.
- Ensure a backup exists for key daily functions.

**4. Service contract support**
- Perform order entry for Service contracts.
- Build a service contract quote.
- Work closely with the Field Service teams on T&M quotes
- Act as a backup for teammates

**Keys to Success**

**Education**:

- University Degree or College Diploma in administrative/office studies, optionally equivalent experience in administrative duties, preferably in a high-tech industry

**Experience**:

- 3+ years of proven experience in a business setting, office based role, ideally
- Experience with quality systems and ISO 9001 compliance is an asset
- Experience with Salesforce and Navision is an asset

**Knowledge, Skills and Abilities**:

- Maintain high sensitivity to confidential information
- Excellent interpersonal and administrative skills with the ability to problem-solve
- Excellent verbal and written communication skills
- Communicate effectively with all levels of the organization

**Benefits**:
At Thermo Fisher Scientific Inc., we offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Join our world-class team and enjoy outstanding career and development prospects. We are proud to have an exciting company culture that embodies integrity, intensity, involvement, and innovation

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