Service Operations Coordinator
2 weeks ago
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Discover Impactful Work**:
You will provide administrative support for Contract Sales and Customer Service.
**Location Specific Information**:
This is an on-site role, working out of our Burlington office.
**A Day in the Life**:
**1. Top Job Functions**:
- Entry, processing and reconciliation of standard and non-standard service and sales orders.
- Review Service contracts, Terms and Conditions, delivery terms, booking, billing address and other details pertaining to orders.
- Review Import/Export compliance criteria
- Order and project issue coordination - Ensure that orders are accurate and complete. Any order deficiencies or issues are resolved together with the appropriate parties
- Support Integration team - Creation/initiation of LOR (order received, initiate the process and book order)
- Build and run reports on order/process quality and efficiency metrics
**2. Customer communication**
- Work with purchasing agents on the customer side.
- Assist with contacting customers regarding shipping dates/changes and special shipping arrangements for standard orders. Update orders to reflect new ship dates
- Customer Allegiance - Own process for gathering CAS.
- Lead survey templates and content
- Ensure timely initiation of surveys
- Provide regular reports to collaborators, such as sales, service, operations, and marketing.
**3. Internal business processes**
- The validation process for integrated system asset data. Ensure information is gathered correctly, such as serial numbers, warranty start and expiration date, etc.
- Coordinate NDAs and contract filing.
- Ensure a backup exists for key daily functions.
**4. Service contract support**
- Perform order entry for Service contracts.
- Build a service contract quote.
- Work closely with the Field Service teams on T&M quotes
- Act as a backup for teammates
**Keys to Success**
**Education**:
- University Degree or College Diploma in administrative/office studies, optionally equivalent experience in administrative duties, preferably in a high-tech industry
**Experience**:
- 3+ years of proven experience in a business setting, office based role, ideally
- Experience with quality systems and ISO 9001 compliance is an asset
- Experience with Salesforce and Navision is an asset
**Knowledge, Skills and Abilities**:
- Maintain high sensitivity to confidential information
- Excellent interpersonal and administrative skills with the ability to problem-solve
- Excellent verbal and written communication skills
- Communicate effectively with all levels of the organization
**Benefits**:
At Thermo Fisher Scientific Inc., we offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Join our world-class team and enjoy outstanding career and development prospects. We are proud to have an exciting company culture that embodies integrity, intensity, involvement, and innovation
-
Service Coordinator
2 weeks ago
Burlington, Canada Konecranes Full time_At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._ - We believe diversity drives business success and is the foundation for our growth. We...
-
Operation Management Specialist
1 week ago
Burlington, Canada UNITED PARCEL SERVICE Full time**Primary Job Posting Location**: Burlington, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...
-
Service Coordinator Is
3 weeks ago
Burlington, Canada Clean Harbors Full time**Overview** Our **Burlington, ON** location is looking for a **Service Coordinator IS**. They will be responsible for the cost-effective coordination and direction of field personnel and equipment to complete assigned field service projects and emergency responses. This position will be responsible for managing and dispatching drivers to customer locations...
-
Operations Coordinator
3 weeks ago
Burlington, Canada Gentek Full timeCompany Description Gentek is a leading manufacturer and distributor of vinyl/aluminum siding and windows and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada we are well-positioned to provide our customers with the best products and a superior service experience. At Gentek, we strive to...
-
Service Coordinator, Burlington, On
2 weeks ago
Burlington, Canada Konecranes Full timeBurlington, ON- Employment type: Undefined term- Full-time/part-time position: Full time**Service Coordinator, Burlington, ON**: - Burlington, ON_ - At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their...
-
Service Coordinator/planner
2 weeks ago
Burlington, Canada Konecranes Full timeEmployment type: Undefined term- Full-time/part-time position: Full time- Workplace Type: Hybrid**Service Coordinator/Planner - Burlington, ON**: - At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the...
-
Business Services Coordinator
1 week ago
Burlington, Canada City of Burlington, Ontario Full time**Description**: **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you...
-
Sales Operations Coordinator
2 days ago
Burlington, Ontario, Canada Evertz Microsystems Limited Full timeJob SummaryWe are looking for a detail-oriented and organized individual to fill the position of Sales Operations Coordinator. The successful candidate will be responsible for providing administrative support to a team of regional Sales Representatives.Key ResponsibilitiesPrepare quotations and system evaluation agreementsLiaise between Sales and various...
-
Transportation Operations Coordinator
5 days ago
Burlington, Ontario, Canada Penske Full timeAbout the Role:The Transportation Operations Coordinator will play a key role in coordinating the daily activities of our transportation operations team. This includes managing schedules, allocating resources, and resolving any issues that may arise during the day.Ensure that all vehicles are properly maintained and repaired in a timely manner.Manage and...
-
Care Services Coordinator
6 days ago
Burlington, Ontario, Canada Sunrise Senior Living Full timeSunrise Senior Living is seeking a qualified Care Services Coordinator to join our team. As a key member of our care team, you will be responsible for providing exceptional care and support to our residents, as well as overseeing the daily operations of our care neighborhoods.The ideal candidate will possess strong leadership skills, excellent communication...
-
Administrative and Operations Coordinator
3 weeks ago
Burlington, Canada GW Management Full time**Job Title**: Administrative and Operations Coordinator **Job Type**: Full-Time **Department**: Operations **Job Summary**: The Administrative and Operations Specialist will play a crucial role in supporting the efficiency and effectiveness of our organization by managing operational tasks and directly assisting senior management with special projects....
-
Project/service Coordinator
3 weeks ago
Burlington, Canada A&H Custom Machine Itipack Systems Full time**Project/Service Coordinator** **About A&H Custom Machine** Established in 1986, A&H Custom Machine / Itipack Systems is an innovator of custom engineered and fabricated equipment used in infrastructure and manufacturing. We design and build complex stabling devices used in some of the world’s tallest skyscrapers, enabling growing cities to look onward...
-
Sales Operations Coordinator
3 days ago
Burlington, Ontario, Canada Evertz Microsystems Limited Full timeAbout the Company">Evertz Microsystems Limited is a growing high-tech company and worldwide leader in the design and manufacture of professional equipment for television broadcast, film, and HDTV production and postproduction, cable and telecom industries.">About the Job">We are seeking a highly organized and detail-oriented Sales Operations Coordinator to...
-
Service Coordinator
2 weeks ago
Burlington, Canada O'Dell Associates Full time**Service Coordinator** - Full-time Permanent - Business hours (8:00am - 5:00pm) - Hybrid work environment - Flexible "home" office location: London, Waterloo or Burlington O’Dell Associates is a well-established heating, ventilating, and air conditioning (HVAC) company that works across Ontario with engineers, building owners, mechanical and sheet metal...
-
Service Coordinator
3 weeks ago
Burlington, Canada Flow Control Group Full time**ReapAir Compressor Services** is an Inter-Power Group division located in Burlington, Ontario. Specialized in Industrial Compressors and its components as well as service and maintenance, we provide compressed air solutions and peace of mind to our customers. Our team is currently looking for a Service Coordinator to help managing efficiently daily...
-
Global Operations Coordinator
2 days ago
Burlington, Ontario, Canada Amentum Full timeAmentum is now hiring an Operations Specialist (Journeyman) to support Product Manager Force Protection Systems and Product Manager Ground Sensors. The Operations Specialist will be responsible for performing complex technical work and directing others as assigned in the operation.Responsibilities:Direct and coordinate project activities associated with...
-
Inside Sales and Operations Coordinator
3 days ago
Burlington, Ontario, Canada Hood Packaging Corporation Full timeJob Summary:We are seeking an experienced Inside Sales and Operations Coordinator to join our team at Hood Packaging Corporation. In this role, you will be responsible for managing customer relationships, coordinating sales activities, and ensuring timely order fulfillment. If you have a passion for sales and customer service, we encourage you to apply.Key...
-
Service Coordinator
2 weeks ago
Burlington, Canada Flow Control Group Full time**_Why work at ReapAir Compressor Services ?_** - Be part of a dynamic and growing team - A bonus program for all employees - Work in an environment where health and safety is a priority - Values of mutual aid, respect, transparency and customer satisfaction - A unique employee share ownership program (no investment required) - Group insurance including life...
-
Operations and Sales Training Coordinator
2 days ago
Burlington, Ontario, Canada Penske Truck Leasing Full timeRole OverviewThis role involves working as an Operations and Sales Training Coordinator, focusing on sales, operations, and customer service skills. As part of our dynamic team, you will assist in running daily operations, providing technical support to customers, and identifying areas for improvement. To excel in this position, you should have a solid...
-
Service Coordinator
2 weeks ago
Burlington, Canada Konecranes Full time**About Konecranes** Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way. That’s...