Digital Product Manager

2 months ago

Ajax, Canada Volkswagen Group Canada Full time

**Digital Product Manager (12-month contract)** **-* **VW 002319*
**Primary Location**: Canada-Ontario-Ajax

**Description**
*
Drive your Career*

We love our cars, but it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people. That’s why at Volkswagen Group Canada, we are passionate about our cars and our brand and foster this same passion and drive in our people. We know that the right people in the right positions can do incredible things, and we love making that happen.
**We are currently looking fo**r a** **Digital Product Manager (12 Month Contract)** at ou**r Corporate Offices in Ajax, ON**
We are looking for an energetic and proactive product manager to define the next generation customer-facing experiences and features across mobile/web for Volkswagen’s customers in Canada. This role will be responsible for understanding customer needs, defining intent and requirements, and translating the vision, value, and viability for the organization. The Digital Product Manager will work closely with User Experience, Digital Delivery, and Technology teams to bring experiences to life. This role will also collaborate closely with other internal and external partners (Marketing, Sales, Product, and agencies).
**This is a flex hybrid model, requiring 2 days in the Ajax office**

**Primary Responsibilities**:

- Proactively identify product enhancements to deliver a seamless customer experience
- Help discover customer and organizational needs, systems and operations requirements, customer rollout requirements, and usability with partner users and stakeholders to implement and support agreed upon solutions.
- Create and manage a product backlog in order to prioritize user stories for implementation
- Partner with team members to define, track and test user stories in an agile development life cycle
- Experience building use cases and technically-focused specifications, data flow diagrams, etc.
- Focus on technical elements, including mapping and integrating with multiple systems
- Prioritize issues and inquiries. Manage internal escalation and resolution of issues
- Manage ticketing process including prioritization and clear documentation
- Track and monitor issues; provide regular reporting / analysis

**Additional responsibilities**
- Help gather user input and market trends to define product requirements
- Work within an Agile compliant framework and collaborate with partners/business owners to convert strategy and priorities into tangible business requirements, prototypes, design concepts, and feasible product roadmaps
- Understand business implications of decisions in order to align work with strategic goals
- Review customer satisfaction results; recommends, designs, and implement personal and business unit action plans
- Review, analyze and prioritize Voice of the Customer feedback to incorporate in user stories
- Lead development teams to produce creative solutions that deliver results by connecting them to the business teams and product vision
- Organize interdepartmental activities to ensure completion of the project/product on schedule and within budget

**Qualifications**
- Bachelor’s degree in Business, Marketing, Computer Science, or Engineering
- 5+ years of experience in digital and customer experience product management and leading cross-functional teams
- Blend of strategic and tactical thinking, creative and analytic reasoning, a deep knowledge of human-centered design, a love of data, and an interest in the auto industry
- Passion for identifying and solving real consumer and business problems, and proven ability to prioritize high leverage opportunities to deliver to market
- A bias for action and a proven track record of delivering both minimum viable products and scaled solutions within a matrixed organization to market at rapid speed
- A passion for and experience of not just launching products, but owning their success and growth
- Ability to lead and grow direct teams as well as matrixed partner teams and collaborate across brands and organization
- Understanding of the full tech stack required to build and launch scaled products using agile methodologies
- Ability to empower designers and developers to deliver great products
- Strong analytical mindset and ability to use data and qualitative insights to create exceptional digital experiences
- A fantastic storyteller who is at ease presenting to, and can influence executives, peers, and partners
- Comfortable working with tight deadlines; must be proactive, self-directed and able to multi-task
- Comprehensive understanding of the latest web and mobile product technologies and user experience best practices
- Success in developing strong working relationships across many layers of an organization, outside agencies and suppliers
- Ability to build, manage and monitor business cases and outcomes for experiences and products
- Deep understanding of user-centered product d

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