Team Lead, Downtown Sales

2 weeks ago

Vancouver, Canada Gray Line Westcoast Sightseeing Full time

**Start Date**: June 2024

**Work Hours**: Seasonal, Full-time until October 2024

**Location**: Downtown Vancouver

**Wages**: $20 per hour + pooled commission

Our Sales Team Lead is a key role that takes the lead on coordinating and facilitating our Downtown Sales Team. This individual assist in all sales team responsibilities including guest service, and inter-departmental communication.

YOUR WORK WILL INCLUDE
- Liaise with other Department Leads, Controllers and Dispatch ensuring strong communication and teamwork to provide consistent guest service and quality tour delivery
- Working with the Street Sales Lead, assign positions for the day’s operations for the sales team
- Handle guest concerns, difficult situations and complaint management
- Assist the day-to-day operations of the sales team
- Assist in training and coaching the sales team
- Go To power user for sales team’s point of sale (POS) system
- Communicate important announcements and company updates to the Sales Team
- Plan and implement ongoing sales training, guest experience and product knowledge sessions
- Evaluate and coach sales team members, provide feedback and suggestions
- Assist the Port Supervisor with administrative duties and port operation activities
- Understand and effectively communicate the company's products, packages, and promotions
- Ensure appropriate coverage during the hours of operation with the sales team
- Assist in scheduling and publishing the sales team schedule
- Coordinate and set up team building events to cultivate a positive team work culture

WHAT WE WILL LIKE ABOUT YOU
- Outgoing personality, strong interpersonal + administrative skills with experiencing leading a team
- You possess passion, integrity, adaptability with a professional and positive attitude
- You live and breathe sales, and thrive in a fast-paced evolving environment
- You have a keen focus on guest experience
- You have the ability to work effectively and competently both independently and in a team setting
- Excellent English verbal and written communication skills - another bonus is a second language
- Prior guest service experience is a must
- Prior experience at a sightseeing company is a big bonus
- Working knowledge of Microsoft Office programs
- Strong knowledge of Downtown Vancouver and surrounding areas
- You possess strong knowledge of downtown Vancouver including key attractions and experiences
- You can work a flexible schedule and are available to work early mornings, weekends and holidays
- Previous tourism experience or knowledge of the industry is an asset

WHAT YOU WILL LIKE ABOUT US
- Paid training
- Central downtown Vancouver office with easy access to all transit routes
- Internal and external recognition programs for fun awards and prize opportunities
- Invitations to VIP tourism industry events, networking opportunities and familiarization tours
- The little things like free coffee, tea, hot chocolate and water (available in-office)
- Please include a Cover Letter when submitting your Resume._
- Gray Line Westcoast Sightseeing is the 2023 #1 Top Nominated Company at the Vancouver Tourism Awards_
- This rise to the top is a testament to GLWCS's unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.

GLWCS is an equal opportunity employer. We are committed to the principles of equity, diversity, and inclusion. We are committed to creating and maintaining an inclusive workplace that welcomes, respects, and values diverse backgrounds, viewpoints, and abilities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Gray Line Westcoast Sightseeing respectfully acknowledges the unceded traditional territories of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and s?lilw?ta? (Tsleil-Waututh) Nations on which our offices are located.

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