Event Manager
2 weeks ago
**EVENT MANAGER**
**Reports To**: Director of Sales and Marketing
**BE PART OF OTTAWA’S TOP HOSPITALITY TEAM**
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.
Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in 2023, positioning the hotel to continue its storied legacy of hospitality excellence.
**Be** where you can do your best work, **Be**gin your purpose, **Be**long to an amazing global team, and **Be**come the best version of you.
**YOU’RE A GREAT FIT IF**:
- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Are Caring
- Are a Storyteller
- Are Extraordinary
- Are Open Minded
- Demonstrate Wonderful Hospitality. Always.
**YOUR RESPONSIBILITIES MAY INCLUDE**:
**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customers during the event phase and hands-off to the Event Operations team for the execution of details.
- Ensures billing accuracy and conducts bill reviews with the clientsl.
- Manages group room blocks and meeting space for all sizes of assigned groups, including updating forecasts of sleeping rooms and catering revenue.
- Uses judgment to integrate current trends in event management and design.
- Liaison between the sales manager and customer throughout the event process.
- Participates in site inspections and assists with the sales process as necessary.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
- Executing detailed and accurate event orders to ensure delivery of the hotel’s promised services.
- Distribution of event Orders to the clients and hotel departments.
**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and suggest alternatives to previous arrangements.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
**Conducting Guest Service Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provide feedback.
- Take initiative to use experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges
- Other reasonable duties as required.
**JOB SPECIFICATIONS**:
- **Education/Experience and skills**_
- Completed Bachelor’s Degree and/or Hotel Management degree an asset
- Minimum of 2 years of hotel event experience or similar environment required.
- Knowledge of CI/TY, and other Marriott Systems.
- Proficient in Windows, Word/Excel, and presentation development.
- Excellent interpersonal and communication skills, both written and spoken.
- **Complexity**_
- Bilingualism (English & French) is a definite asset.
- Highly motivated and guest driven with a proven ability to solve problems and make timely guest service decisions.
- Proactive and able to manage multiple functions and projects while meeting deadlines.
- A strong team player that is results oriented.
- Will be required to work nights, weekends and holidays.
- Will be required to work in fast paced environment.
**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world
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