Adjuster

**What you'll do**:

- Schedule and perform field inspections, predation claims, wildlife claims, and third party liability claims on farms; Identify losses and the causes associated to properly manage claim.
- Prepare fieldwork documentation and requirements in advance to ensure all required materials are ready for field inspections.
- Inspect customer property for claims information; may include performing fieldwork while dealing with dissatisfied customers or problem situations.
- Measure bins and acreages accurately, and record information.
- Gather data necessary to determine indemnities for programs administered by SCIC;
- Complete appropriate documentation for investigation phase of claims, including detailed special reports, various forms, field maps, bin maps and plant count calculations.
- Enter all documented data into the insurance system accurately, and/or submit electronic documents for corporate imaging.
- Calculate customer claims payments, and will approve claims within an allowable limit.
- Take the lead on completing highly sensitive and complex claims; propose recommendations for finalization of difficult claims to Field Supervisor and CSO Manager.
- Verify post harvest verification of paid customer claims, production declarations, and complete customer farm calls to complete contract administration tasks.
- Promote SCIC programs to customers through customer service calls, farm visits and other promotional opportunities.
- Provide training and support to all adjusting staff, ensuring they are updated on insurance policies and procedures.
- Represent SCIC at customer provincial appeals when necessary.
- Act as a contributing member of CSO and provide support where needed; this may include but not limited to checking phone messages after hours/on weekends when assigned; assist fellow colleagues with completion of tasks.
- Travel outside the boundaries of home office CSO when assigned with appropriate notice.
- Participate in program outreach functions to support the initiatives of the Customer Contact Strategy.
- Participate in committees and work groups as required.

**Qualifications**:

- To be successful in this position you will need a grade 12 diploma, supplemented with, a minimum four years direct agriculture experience on a farm operation. OR a one year post-secondary certificate specializing in agriculture with two years related experience in the agriculture industry.
- Working knowledge of Saskatchewan agriculture and modern farming practices/crops, with the ability to identify crop disease, insect damage and other causes of loss.
- Communication skills, able to conduct presentations to varying audiences; generate documents including reports, research papers and document results for claims investigation.
- Customer focused with the ability to gather information, respond to inquiries and work with customers in a professional manner.
- Self motivated, exhibiting initiative within both a team environment and independently.
- Knowledge of and experience with mathematical calculations.
- Knowledge and experience with computer programs, including but not limited Microsoft Word, Excel, Outlook.
- Must possess a valid driver's license and a suitable vehicle to carry out responsibilities.
- This is a safety sensitive position, with requirements that include but are not limited to working in inclement weather conditions; exposure to scenarios with predators. Good physical condition required, with the ability to walk long distances for field measurements, claims investigation and measuring grain bins.
- Required to travel throughout the province and work weekends when necessary.
- A criminal record check is required.
- Driver's License

**Competencies**:
Service excellence, personal leadership and development, strategic thinking, decision making, innovation, analytical thinking, team collaboration, building organizational community, communication, accountability, performance management, and planning and risk management.