Lien Specialist

404667BR

Insurance

Markham, ON

March 29, 2023

Company Overview

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Department Overview**:
The TD Insurance GI Claims Recovery Team is responsible for delivering a legendary customer experience through simple, fast and fair claims resolution while ensuring financial results by focusing on the client experience, strong risk management, a well-run operating model, and being an extraordinary place to work.

**Job Description**:
Working closely with the Claims Total Loss team, the salvage team, customers and our preferred salvage vendor, the Lien Specialist is responsible for ensuring that liens on total loss vehicles are discharged on a timely basis. Reporting directly to the Group Manager Salvage, the lien specialist delivers against accountabilities to ensure vehicle liens are discharged on a timely basis and all enquiries from our salvage vendor are responded to expediently. In addition, the lien specialist is responsible for executing initiatives based on the Repair Storage and Lien Act or provincial equivalent, as well is working directly with third party lending institutions to oversee the Electronic Fund Transfer for Lienholders project.

Key job duties will include:

- Timely release of liens by working with customers and third party lending institutions
- Processing EFT inquiries from third party lending institutions
- Working with our preferred salvage vendor to engage the RSLA process
- Possessing and fostering strong analytical skills and maintaining attention to detail;
- Ensuring productivity and efficiency standards are maintained on an individual level;
- Being a change leader, leading with conviction and evolving mindsets and behaviors with transparency and purpose;
- Effective communicator with the ability to demonstrate purpose and accountability;
- Developing and maintaining working relationships with internal and external partners for the purposes of delivering ongoing efficiencies and influencing industry trends and innovations;
- Protecting the interests of the organization - identifying and managing risks, and escalating them where necessary;
- Maintain and foster a fair and equitable workplace environment that supports a culture of diversity and inclusivity;
- Act as a brand ambassador for your business and the bank, both internally and/or externally;
- Embodying TD’s shared commitments:

- Think like a customer;
- Act like an owner;
- Execute with speed and impact;
- Innovate with purpose;
- Develop your colleagues;

**Requirements**:

- Completion of post-secondary.
- Undergraduate degree considered an asset.
- 3+ years of relevant experience.
- Proficient to work in a fast-paced environment through strong administration, organizational, planning and time management skills
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter individual who can exercise initiatives and be accurate, and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer service skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Hours

35

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.