Optical Lab Customer Service Representative

4 weeks ago


Markham, Canada BAUS RX LAB Full time

**About us**

**About us**

Baus Rx Lab is a fast-growing company in the optical industry in Canada.

We are looking for a serious, highly motivated, and organized individual who is seeking a long-term career to join our Baus family.

Work experience in an optical environment or the eyecare industry is an asset but not required.

**Role of the Position**

The role of Lab Customer Service is to manage the daily operation and all administrative matters pertaining to customers and products.

**Key Responsibilities include**
- Process lenses orders through online ordering system
- Monitor and follow up manufacturer’s supplies
- Receive and inspect lenses and frames towards to match job trays
- Inspect and dispatch the complete jobs towards delivery
- Create shipping waybill and pack ready for courier
- Maintain stock lenses inventory

**Requested skills**
- Minimum 2 years of customer service experience
- Effective problem-solving skills, deadline-oriented, and ability to multi-task
- Ability to work unsupervised with a high level of initiative
- Excellent communication and follow-up skills
- Strong proficiency in English written and spoken
- Strong attention to detail and accuracy
- Basic understanding of computer functionality, software, and hardware.
- Intermediate Excel and Word knowledge
- Ability to work within a team environment
- QuickBooks experience, Cantonese and Mandarin, an asset

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location


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