Deli Manager

2 weeks ago

Victoria, Canada Urban Grocer Full time

If you are passionate about food, have an outgoing personality with exceptional customer service standards and want to make a fresh start in Victoria’s newest grocery store, then join the Urban Grocer family. Our mission is to become the best managed store in Victoria, by attracting the top talent and treating them like family. This is an exciting opportunity to be part of something really special.

We will provide a friendly, fun, respectful work environment, competitive salary package, health care benefits and staff discount.

**Duties**:

- Manages department staff from hiring, scheduling, providing work direction, to reviewing performance and providing feedback.
- Performs administrative duties including signing time statements for payroll, ordering product, and managing invoice record keeping.
- Maintains inventory levels by counting stock, ordering and receiving product, and checking invoices.
- Provides exemplary customer service by responding to their inquiries and resolving issues swiftly.
- Performs other related duties as required.

The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfill customer needs and actively contribute to an exceptional environment of employee and customer engagement.

**People Leadership**
- Create a coaching and development culture for all employees, which embraces a passion for food.
- Demonstrate outstanding leadership, while serving as a role model.
- Manage staff, from hiring, orientation, training and development, to performance management.
- Act as leader, actively supporting an environment of employee engagement, with respect and appreciation.
- Support, participate and lead community and charitable events and activities.
- Manage store operations as required.

**Customer Offering**

We will strive to create an inspirational deli that provides the customers with exceptional variety, quality and value. Our team members are dedicated to exceeding customer expectations by offering the best food experience to every customer, every time.
- Create a deli shopping experience that impacts customers in a way that enhances loyalty, sales and engagement.
- Provide superior customer service to meet customer needs.
- Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends.
- Directly responsible to ensure the department achieves all financial targets and maximizes sales and margins, and department labour budget.
- Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing and promotions.

**Other Duties**
- Coordinate maintenance of department equipment and repairs
- Provide feedback for continuous improvement

**Job Requirements**
- Ability to work independently.
- Above average leadership skills.
- Full knowledge of department operations and skills
- Minimum 2 years of deli department management experience.

While all responses are appreciated only those being considered for interviews will be acknowledged. **Please note**: We will only review resumes with a cover letter.

**Benefits**:

- Extended health care
- Vision care
- Dental care
- Vacation & paid time off
- Discounted

**Job Types**: Full-time, Permanent

**Job Types**: Permanent, Full-time

**Salary**: $22.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
All customers are required to wear a mask, common areas are sanitized frequently, partitions are in place between the customer and staff, etc.

**Experience**:

- Deli Manager: 1 year (preferred)

Work Location: In person

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