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Corporate Travel Specialist

4 months ago

Toronto, Canada Goway Travel Limited Full time

**About Globespan Travel Management**

The Evolution of Travel Management - that’s who we are.Headquartered in Canada, Globespan Travel Management is a privately owned and operated corporate travel management firm. Boasting more than 50 years in business, we are integral part of an award-winning Canadian Travel Group.With wholly owned offices in Vancouver, Los Angeles, Sydney Australia, and Manila Philippines, Globespan Travel Management operates globally but plays locally, offering the best in-country solutions for corporate travel management, fulfillment, consulting services, analytics, and meeting and event planning and management. We strive to set an industry standard by providing dedicated, personalized, and transparent account management, yielding cost savings and offering strategic consultative functions for a wide vertical of clients.We specialize in all aspects of business travel management, focused on complex corporate industries where technological capabilities and efficient customer service are key. We’re committed to our vision of providing boutique levels of service and customized solutions.**What We Can Offer You**

You can be a part of a team that cares, with access to global collaboration, top-tier benefits, competitive salary, and expert training. We provide desirable benefits, in-office, hybrid, and remote work opportunities, as well as rewards and travel perks. We invest in employees’ professional and personal development, contribution strong mentorship programs and abundant internal growth opportunities, supporting mental health initiatives and prioritizing work/life balance.-
**The role**:

- Act as an ambassador for GTM and our valued clients, ensuring their every travel need is not only met but exceeded
- Ensure a seamless travel experience from pre-booking right through to post travel
- Complete travel arrangements (air, hotel, car rental) at the lowest possible price within corporate travel guidelines
- Ensure our client is fully aware of all necessary travel documents and health requirements for countries to be visited
- Manage re-routing and exchange processes as necessary
- Keep abreast of technology and industry knowledge
- Grow your career, knowledge and experience in this highly rewarding, professional and fun environment

**The person**:

- Highly proficient on Amadeus
- Have a minimum of 3 years corporate travel experience
- Take pride in exceeding client expectations to provide an extraordinary customer experience
- Possess exceptional customer service acumen, attention to detail and organizational skills
- Excellent oral and written communication skills in English and French
- Adept at problem solving, with an advanced ability to work independently
- Ability to work shifts
- Must be TICO certified.

**The future**:

- Receive a highly competitive salary plus incentives
- Dedicated training and development to ensure your success
- Opportunities to grow with the organization including internal mobility opportunities
- Enjoy an environment where success is celebrated, and growth is encouraged
- Have access to significantly discounted travel allowing you to realize your travel dreams
- Be a part of one of North Americas fasted growing TCMs where your success is our success

**Responsibilities**
- Complete travel arrangements (air, hotel, car rental) at the lowest possible price within corporate travel guidelines
- Access queues at the beginning and end of each day
- Process ticketing for reservations submitted via online reservations tool (Concur)
- Execute responsibilities within company guidelines for customer service, documentation of PNRs and profiles, ticketing, invoicing, and accuracy
- Assures client is fully aware of all necessary travel documents and health requirements for countries to be visited
- Maintain total ownership of each record until departure to ensure all details are addressed to the client's satisfaction
- Handle re-routing and exchange processes as necessary
- Stays abreast of technology and industry knowledge, especially with intranet tools provided by Altour. Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
- Exclusive handling of elite travellers at a VIP top service level, with concierge services

**Qualifications**

**Skills/Experience Required**:

- 5+ years Amadeus GDS experience with no large gaps in time away from Amadeus utilization
- Proficiency in a native Amadeus environment is a requirement
- Competency with all ticketing processes including exchanges
- Proficient with International Itineraries and rate structures
- Knowledge of online booking tools preferred
- Professional verbal and written communication skill
- Regular and dependable attendance and punctuality are required

**Physical Requirements**:

- Occasional travel may be required.
- Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amoun