Virtual Claim Spc Damage Estimator Auto

1 month ago

Markham, Canada Allstate Canada Full time

**Who is Allstate**:
Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

**Role Designation**: Home-Based

Benefits to joining Allstate

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back

**Job Description**:
Reporting to the Manager Claims Auto Field, the Virtual Claim Specialist Damage Estimator (VCH) ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.

**Accountabilities**:
Reviewing damage photos & claim file loss details to validate damages are loss related
Create a loss damage estimate that accurately represents known damages
Explain the repair estimate to the client and negotiate a settlement
Explain the rental process
Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
Provide on the job training and feedback for team members as requested by manager
Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
Support effective partnerships with agents and brokers
Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
Attend industry seminars relative to automotive repair
Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

**Qualifications**:
Minimum University degree/College diploma or equivalent work experience
Technical Diploma or equivalent training in auto body repair
Experience in estimating vehicles using ADP or Mitchell systems
Minimum 1-3 years auto damage estimating experience
Must be I-CAR Platinum or currently working on attaining this designation
Enrolled in, or completion of, CIP designation
Strong customer service skills
Excellent organizational skills
Excellent negotiating skills
Excellent written and verbal communication skills
Knowledge of Assistplus, the auto policy and auto repair procedures
Proficient keyboard skills and computer literacy

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

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