Technology Trainer

2 months ago

Toronto, Canada Baker McKenzie Full time

**Responsibilities**:

- Conduct technical training for all users in assigned areas of responsibility including the generic offerings (e.g. new joiner requirements), role-based training skills set development, reinforcement sessions, and all other requirements that may be identified from time to time, based on business needs
- Collaborate with the Training Delivery Manager and/or Training Lead in defining technology skills gaps (via formal and informal methodologies) that will be the foundation for identifying targeted training interventions
- Work closely with the Training Delivery Manager and/or Training Lead in implementing Firm-wide training programs and strategies
- Interface with IT Service Delivery Manager to review support requests and identify training opportunities
- Implement formal/informal post-training support activities or reinforcement solutions
- Perform to achieve pre-defined team training targets
- Participate in other Technology Training activities specifically in the following key training functions:

- Deployment: Participates in pilot phase implementation based on End User Interface and local business practices
- Collaborate with other Technology Trainers within and outside of regional membership from time to time
- Leverage the LMS platform to manage learning plans, course schedules, attendance, and evaluations
- All other functions or tasks that need to be performed as needed

**Skills and Experience**:

- Bachelor’s degree related to Information Technology, Education, or Industrial Psychology
- Training experience is mandatory
- Law firm experience preferred
- Strong aptitude in educating or training
- Excellent communication in English and training delivery skills
- Strong organizational skills and work ethics
- Ability to adapt and learn new programs quickly
- Capability to work both independently and within a team
- Skilled in a variety of training methodologies and delivery styles, including but not limited to the classroom, webinar, deskside, videos, and recorded eLearning
- Ability to adapt training content to a wide audience of varying job roles and skill levels
- Expert in the Microsoft Office suite (Outlook, Word, Excel, PowerPoint) with a mastery of advanced Word functions such as styles, numbering, TOCs, and Track Changes. MOS certification is a plus

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