Desktop/it Support

2 weeks ago

Vancouver, Canada BC Centre for Excellence in HIVAIDS Full time

**SUMMARY OF ROLE RESPONSIBILITIES**

Within the context of a client and family-centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of BC Centre for Excellence in HIV/AIDS(BC-CfE), the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Head of IT the Desktop/IT Support position provides BC-CfE staff with a stable and reliable work environment by troubleshooting IT issues. Participate in the review of user needs and coordinate desktop, laptop, and printer installation and configuration. Responsible for installing software, activating licenses and updating them. Ensuring systems are backed up appropriately.

**ORGANIZATION**

The BC-CfE is a world-renowned HIV/AIDS research centre with an integrated group of research concentrations in Laboratory Sciences, Clinical Trials, Population Health and Epidemiology, Health Economics and Professional Education Programs. A multidisciplinary team of Health Economists, Epidemiologists, Clinical Researchers, Statisticians, Programmers, and Data Analysts work collaboratively within the research concentrations to improve the health of British Columbians with HIV through the development, ongoing monitoring and dissemination of comprehensive research and treatment programs for HIV and related diseases.

**ROLE RESPONSIBILITIES**
- Provides Desktop support to all BC-CfE staff on IT related inquiries.
- Responsible for identifying and troubleshooting user needs, issues and concerns related to desktop and phone device issues. Ensures issues are fully resolved and/or re-assigned to other IT staff as appropriate.
- Installs, tests, and configures new workstations, peripheral equipment and software.
- Provides or coordinates the provision of user training and demonstrations.
- Participates in committees and meetings internal/externally as required.
- Provide support with video recording, projectors, monitors, computers, phones, webinars and related items.
- Performs other related duties as assigned.

**QUALIFICATIONS**

Graduation from a two (2) year computer systems technology diploma program plus one (1) to two (2) years’ recent related experience or an equivalent combination of education, training and experience.

**Skills and Abilities**
- Demonstrated knowledge and understanding of technology, hardware, networks and operating systems.
- Advanced Knowledge of Apple and Windows OS.
- Demonstrated ability to effectively organize, prioritize work, and meet deadlines under pressure.
- Ability to communicate effectively both verbally and in writing.
- Ability to work with mínimal supervision.
- Ability to problem-solve and develop solutions.
- Demonstrated ability to work effectively, both independently and as part of a team.
- Ability to use related equipment.
- Physical ability to perform the duties of the position.

Pay: $55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

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