Registration/scheduling Clerk, Orthopaedic Clinic

4 months ago

Halifax, Canada IWK Health Centre Full time

**Company** : IWK Health**:
**Req ID**:181723
**Department/Program**:Orthopaedic Clinic/Team, Children's Surgical & Critical Care
**Location**: Halifax
**Type of Employment**:Permanent Hourly PT (50% FTE) x 1 position(s)
**Start Date**: ASAP
**Union Status**: NSGEU Off&Cler, Admin Professionals Bargaining Unit
**Compensation**: $22.894**:

- **$24.8939 /hour
**Closing Date**: September 20, 2024 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

**The Opportunity**:
Reporting to the Manager, Ambulatory Surgical Care, and under the direction of the Clinical Leader, the Registration and Scheduling Clerk is responsible for patient scheduling, timely registration, and processing of patients with appointments in the Orthopaedic Clinic. The Registration and Scheduling Clerk interacts with colleagues, patients, families, students, and partners respectfully and collaboratively, keeping with the principles of family-centred care, and Health Centre standards to meet the needs of patients and families.

**Responsibilities include, but are not limited to**:

- Registering patients for the Orthopaedic Clinics, greeting and directing clients;
- Making reminder phone calls to patients about upcoming clinic appointments;
- Scheduling new and follow-up patient appointments; coordinating with various Health Centre departments to book patient appointments.
- Answering phone calls, communicating messages and information accurately and appropriately, and redirecting inquires accordingly.
- Participating in care team discussions as required, offering input and energy into efforts at improving clinic efficiency and functioning;
- Accurately entering/revising patient information in CWS/Meditech;
- Completing various health forms;
- Maintaining adequate supplies and order as needed;
- Providing general support to clients and staff (e.g., requisitioning lab, DI tests/procedures, filing, photocopying, making telephone calls, workload data, etc.);
- Other duties as required.

**Hours of Work**:
Monday to Friday, 7.0-hour shifts, 35 hours bi-weekly.

**Your Qualifications**:

- Minimum High School Diploma or G.E.D. required.
- Graduate from a recognized office administration diploma program preferred.
- Previous experience in a health care setting, an asset
- Working knowledge of office equipment (e.g., fax machine, photocopier, scanner, etc) required (testing may be conducted).
- Demonstrated strong time management, analytical, and problem-solving skills required.
- Demonstrated excellent organization skills, strong communication (verbal & written) and interpersonal skills required.
- Demonstrated ability to prioritize workloads required.
- Demonstrated initiative; self-motivated and able to work with mínimal supervision/direction required.
- Demonstrated high regard for quality, accuracy, and attention to detail required.
- Demonstrated ability to work well with others and in an interprofessional team required.
- Demonstrated flexibility to meet workload demands required.
- Excellent judgment and discretion in handling confidential and/or sensitive information required.
- Experience in patient scheduling/booking preferred. Experience with Community Wide Scheduling (CWS) an asset.
- Competency in other languages an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

**_

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