Tsr 1

**Job Title**
- TSR 1

**Vacancy No**
- VN6645

**Work Location**
- Calgary, AB

**Base Pay Range**
- To be discussed during the recruitment process

**Job Details**

Overview
Compugen is Canada's largest privately-owned and operated Information Technology (IT) solution provider with extensive service and support resources. Our vision is to simplify the business of technology, together by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.
Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.
The Technical Services Representative plays a key role to our organization s success.
**Responsibilities**
- Deployment of desktops and peripherals following deployment documentation and checklists
- Perform complex hardware and/or software upgrades to existing equipment.
- Perform network connections for desktops and printers.
- Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level
- Perform hand and eyes support for both server and network technologies.
- Perform end Radio Configuration and deployment.
- Perform complex moves, adds, changes of computer equipment.
- Understanding of Deployment Guidelines
- Outsourcing to client sites
- Be available for regular work assignments during evenings and weekends or out of town
- 7X24 on-call is a requirement for this role

**Qualifications**
- A+ Certification and MCP
- Experience with two Operating Systems
- Good written and verbal communication skills
- A sense of urgency to complete tasks and assignments
- Ability to diffuse tense customer situations and project a positive, confident outlook
- High level of integrity and honesty
- Ability to take direction and follow practices and procedures consistently and accurately
- Good time management skills
- Ability to work independently as well as in a team environment
- Experience with a desktop productivity suite
- Must have a valid drivers license and vehicle and a clear driving record abstract is required
- Must be able to lift a minimum of 40 lbs. on a regular basis

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.