Case Manager

**Canadian Mental Health Association, Kenora Branch**
**NEW POSITION**:
**Mobile Mental Health & Addictions Clinic Case Manager (lifespan)**

Reporting to the Mobile Mental Health & Addictions Clinic Team Lead the Mobile Mental Health & Addictions Clinic Case Manager (lifespan) will provide case management and wrap around services for clients accessing the Mobile Mental Health & Addictions Clinic. The Case Manager has the clinical skill and experience to assess, plan, develop, coordinate, connect and support services to program clients. The Case Manager will participate and be part of a team approach assisting individuals with developing their own recovery plan and coordinating services that support these goals. The Case Manager will work in collaboration with community partners to respond to client needs to ensure that those individuals inquiring and/or accessing the Mobile Mental Health & Addictions Clinic receive the appropriate information on services and supports. The Case Manager will ensure that the following objectives are achieved through the clinic: improving access to mental health and addiction services for unserved and underserved areas; improving health outcomes by removing barriers to access, including geography, transportation, and stigma; reducing healthcare costs by encouraging and easing intervention early and mitigating the need for higher intensity support later on; and reducing health disparities by ensuring access to services that are culturally and developmentally appropriate and available where and when clients need them. The MMHAC Case Manager will develop relationships with external providers to implement a collaborative service delivery model in multiple sites which will also include a landing space location identified for the MMHAC. The MMHAC Case Manager will ensure that high standards of quality client care and professional conduct is maintained, and that services provided are evidence-based, best practice approaches in partnership with traditional approaches as identified by the community and area.

**Qualifications**:
BSW preferred, or demonstrated equivalent
Knowledge of mental health/illness and mental health difficulties and treatment modalities
Assessment, advocacy, and evaluation skills
Ability to work collaboratively with clients, team colleagues, and community stakeholders
Ability to participate side by side with individuals to accomplish tasks, develop meaningful activities
Working knowledge of community resources, and agencies
Ability to build community linkages and networks to ensure planning and delivery of individualized services
Cultural Competence for diverse populations
Working knowledge of community resources and agencies
Ability to work independently and in a team environment
Computer literacy and recording skills
Valid Driver’s License
Criminal Records Check
Certification in CPR and First Aid
Ability to manage conflict and crisis situations
Networking skills and outreach skills
Ability to assess dynamic risk
Highly developed communication skills
Understanding and applied knowledge of Recovery Model & Strengths Perspective

**Duties**:

- Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch
- Collaborate and develop formal and informal agreements to establish and maintain clear roles in acollaborative service delivery model in multiple sites which will also include a landing space locationidentified for the MMHC
- Work collaboratively with community partners to reduce barriers and develop collaborative approachesto ensure that a range of mental health and addiction services is accessible to persons who werepreviously unserved or underserved
- Advocacy or linking of clients with appropriate services, supports and resources to meet the goals andobjectives of the recovery plan
- Interface with community services and programs with and on behalf of clients of the MMHAC
- Assess individuals housing needs using the VI-SPDAT where appropriate
- Screening of patrons using the OCAN
- Make appropriate recommendations for supports and services
- Consult and collaborate with community partners to support recovery planning for clients
- Continuous assessment of risk
- Individualized Recovery Planning and strategies to support the achievement of goals and objectives
- Advocacy or linking of clients with appropriate services, supports and resources in order to meet thegoals and objectives of the recovery plan
- Conducting regular formal or informal evaluation of client satisfaction, achievement of goals,reassessment of service requirements and or needs in consultation with the client
- Direct provision of side-by-side support with clients where appropriate
- Provision of supportive counselling where appropriate
- Assist clients and provide modeling for problem solving and priority setting
- Referral to community agencies and services where appropriate
- Provide case management to clients of the Mobile Mental Health & Addictions Cli